Lost transmission towing camper from Florida to Colorado. May 3rd. I coasted into the front of the dealership. I knew what was wrong. I just retired last year. 30 years in automotive after market. I sold parts to dealership's and any garage or repair shop in my market. ASE parts specialist. I looked at used Surburban's. I like my 2005. I went to the service department. Asked how long would it take to get a GM remanufactured unit. 10 minutes went by and I got my answer. We can have you back on the road tomorrow after lunch. I went for that deal. While we waited one of the salesmem offered to tow our camper over to used car department. Hooked us up with electric and water. We had our german sheapards with us too. They offered us a loaner car so we could get around while we waited. We didn't need that. We had a wonderful experience. This was one of the best experience in a repair shop I have had in a long time. I want to give everyone there a job well done. Thank you all because I must have spoken to most everyone. Lots of free coffee. Thank you again.
I did a pre approval application over the internet with this dealership. The Finance Manager did five hard inquiries on my credit report causing my credit score to drop about 20 points. This was very unacceptable in my opinion, as he should have known that this would have had a negative impact on my credit report. I wasn't very pleased with part of my experience with the dealership.
James was an amazing salesman! He talked to us throughout the day answering questions and giving feedback. He promptly answered questions through text or phone calls.
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