by Gary in Mechanicsburg from Mechanicsburg, Ohiio
February 14, 2014
I have bought 2 cars from this dealership within the last year. The sales rep didn't play any of the normal games dealers play when you are buying a car. They went down almost $3000 on the list price on each of the cars we bought. Even though the weather was very cold they took their time to make sure we had the car we wanted that fit our needs and budget. So far I am very pleased with my experience with this company. I will go back again.
They honestly are horrible salesmen, they don't care about your time and effort, they are rude. Drove an hour and Mitch who was working with me couldn't take ten minutes to come complete a sale. I bought a nice truck, other than that the salesmen in the truck department are horrible to work with, first time I ever bought a truck and they didn't have the curtisoy to fill it up or even clean it. I made the purchase because it was a good deal. The guy doesn't shake your hand look in the eye or nothing, my purchase was only made because it seemed like a good deal on a good truck but we will find out.
The last vehicle I purchased was from Uebhlors’s in Jasper, IN. Financing was easy and the salesman helped me find the exact truck I wanted. Their service department is quick and reliable, gets me in and out with no problems!!
SVG Urbana salesman Jack, has got to be the best salesman I have ever dealt with. I looked for weeks for a good used S-10 with low miles and in good shape and he found me one. He met my price and made sure it was in very very good condition. He's honest, caring, friendly and treated me like I was family. He said he wouldn't put me in something he wouldn't drive. He test drove it with me to make sure I was satisfied with this truck. He is the best. He surely adds a plus to SVG dealership. Thank you Jack so very much,. I just love my (Black Beauty) . I will definitely tell people about your dealership. It was worth my 2 hour drive and I would do it again.
Chance was very helpful throughout the entire process. He kept me at ease and comfortable. Made sure I was ok with everything and helped me understand everything deeper. It was a hard and big leap for me and I???m glad I decided to come here for it.
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
The folks at Gilbert Ford were awesome. Bobby was very helpful and didn’t try to push me into anything. He listened to what it was I was looking for and showed me vehicles that matched what I wanted. They got me into the perfect vehicle at a great price. From Erik who appraised my trade to the guys in finance, all the way up to Lee the manager, the entire staff was friendly and took the stress out of car buying!
Very helpful and can relate to what vehicle you are really looking for,everything was done in a timely matter;Ashley is a good salesperson. Overall experience was great.
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