My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Patty, Boyd and Chris made my transaction quick and smooth. There's not really anything else to say. If you've bought vehicles in the past, you know how important that is. I was in, and out the door in just over an hour. That is not an exaggeration.
I just purchased my first vehicle from Riley and found their team to be exceptional in answering my online questions, preparing for my visit to the dealership, managing the sale, and walking me through the vehicle introduction. Great team of professionals.
When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.
The service advisor was through and tended to my service needs with interest in making sure I understood what was needed. I'm confident that should I require additional service the treatment will be acceptable.
In November, 2008 gentleman totaled my car in Oak Park, Illinois. In November, 2018 an uninsured teen without permission to drive her sister???s vehicle totaled my car in front of my home. Both times, my totaled vehicle was towed to Currie Motors! Both times, with Christmas around the corner, I had not a dime - nothing to call mine but my paid off, totaled vehicle. Both times, gentleman at Currie Motors blessed me with a vehicle. I have another Impala thanks to Dred going to bat for me and pleading my case.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
My parents bought all of their cars through Wilmes for a pretty long time. After my parents passed, I ended up having to sell mom's camaro back to them per her probate, and Randy Hamm oversaw my first new car purchase. Since then I've had two more brand new cars. Nobody has given me the treatment Randy did, till about a year ago. I moved away. My little old wireless company I worked for doesn't exist in Tampa Florida. I'm looking at you US Cellular. No, you can't get calls on their network here either lol. Anyways. Instead of selling phones, I decided to sell cars. 1/2 of my success I blame on stubbornness. The rest, that Wilmes customer service that has stuck with me all of these years. People! You want to buy a car here! If you're in Altus Oklahoma there is no reason not to! If I could, I would fly home for my next Camaro and drive it back down here. (I don't sell Chevy, but I'm a Chevy girl. Shh!) I'm serious when I tell you that the rest of the world isn't going to give you small town service. They're going to forget you when you leave. They're not going to remember your name. They're not going to send you cards and cookies and make you feel valued. I mean, some of us will. Thanks for showing me the way Randy! Big city volume stores love down home country girls. Lol!
I booth my truck 2500 Silverado at Colonial South Chevrolet , with I had a wonderful experience with hall transaction but the best of hall was to work with the sales person Mr. Tony Lima . He did everything great and he was very pleasant .I will recommend my family and friends to this dealer .
Todd Rust does a fantastic Job! Always keeps me informed upfront as to repairs and cost as well as time frame for completion. Everyone I have dealt with at Karl Tyler goes above and beyond! The multi-point inspections as well as a nice clean vehicle are a welcome bonus. I would recommend them to anyone, and have for vehicle purchase and product support
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