I had bought my truck from a different dealership about 8 months ago, and a few months after I bought it I starting noticing that my truck was using oil. So I took it back to the dealership I bought it from to see if they could help me out in anyway, and they said there was nothing they could do, but fix it for me or trade it back in, but of course I didn't feel like I was getting treated fairly. So I called my hometown dealer, and talked to a good friend of mine that works there Jeff Walden. I told him my situation and that at this point I was just wanting to get my son a different truck. So a few weeks later Jeff called me up and said that him and his GM John had come up with a truck for me and that everything would be ready to go that afternoon. That afternoon we got tot the dealership and the truck was spotless, filled with gas and all the paper work was ready to go for us. So needless to say we were in and out of there in less that 20min. Jeff and John really went above and beyond to help me and my son out, and I would recommend this dealership to anyone in the market for a vehicle!!
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
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