Great experience. Very knowledgeable and helpful people
by firstname.lastname@example.org from DealerRater.com
November 28, 2018
Excellent service. Friendly staff. People tend to veer away of dealerships but my experience was great. Hats off to everyone who assisted in the purchase of my new truck. I will definitely be back and highly recommend to friends and family
Piles is fantastic to deal with. Betty Morris was an amazing saleswoman. Everything from trading in to purchasing was fast and easy. Our last 3 vehicles have been purchased at Piles. No reason to go anywhere else when the customer service is so outstanding.
This dealership was top notch! From the beginning, Walt welcomed my husband and me with open arms and not pushy sale tactics.
Tyler (sales) went above and beyond to make sure we purchased a family vehicle that was in our budget and meet our needs (& wants). Steve (finance) gave us clear direction on our options, answered all our questions. We felt like no information was ever hidden from us. The process was absolutely painless even with a toddler in the room! Given the fact this is a family-owned company, we truly felt like part of the family as we drove away! Thanks, Kelsey!
On August 18, 2018 I purchased a new Kia Niro from Andrew Thornberry. At the completion of the purchase he informed me that the parts department was closed so he would send my second key to me through the mail. Three months, several phone calls, four emails and one letter later, l still don't have my second key. This is not a simple process of having a key cut, because my car is push to start, the key has to be programmed, and the key itself is a $150 investment plus the programming cost.
I was highly impressed with the exemplary sales service that I received from Ricky Brown at Tom Gill Chevrolet. He was very knowledgeable about all of the makes and models on the lot, which helped us to weed out a lot of cars that would not fit our needs. His patience, honesty and integrity were truly refreshing!
Purchased a 2015 Nissan Murano from Jeff Wyler. I’m very happy with my purchase and feel like I got a fair price for it. Salesmen Gary was very friendly and we had good conversation throughout the whole negotiating process. “Z” was very nice as well. The manager and financing guy, who I can’t quite remember their names, also were nice. I liked that the salesmen let me do the test drive on my own and did not rush me. Will definitely recommend this place to friends. I thought I had a minor scare driving home with the transmission until I realize I was an idiot and put it in manual on accident lol. Thanks again guys!
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