As an experienced car buyer, I recognized every sales tactic that Daniel employed to get me to the bottom line. He didn't push too hard and figured out quickly how far to push. Making a deal and sticking to it, even though we ultimately went with outside financing, was very important to us.
Thanks to Lloyd Facen for helping with a smooth transition to make this happen for me. I continue to live my best LIFE!! You guys are the real MVP! go check them out. They are working hard to get you your YES!! I got mind come get yours :-)
I have been to this dealership a few times. All my experiences have been fantastic. From the purchase of my new Volt, to the use of my points to buy assessories, the people at this business are on point to do a great job and they succeed. They have a couple of customer service representative that follow up after the sale that are effective. Great job Five Star, you are living up to your name.
Review for Michael Doughty and Michael Leatherwood.
by Jtraverse from DealerRater.com
November 3, 2018
I want to thank Michael Doughty for his excellent service, and showing me important functions. Michael leatherwood for explaining all the functions of the vehicle. They're service was excellent. Thanks again.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
So the first salesman I delt with was atrocious, betsy. She had an appointment with another family which I understood but just left me and my hectic family sitting and feeling very ignored. Then she sold me a car that isnt even the one I test drove because she wasn't listening to me. She was to busy helping the other family. When the car they pulled up wasnt what I was expecting I just broke down and cried. Dusting the manager called the next morning and made it right. Cameron the salesman I delt with the following night was wonderful. Listened and was helpful. It was a frustrating moment to have them bring the liar back up to try and figure out what happened because I really just wanted her out of my face for all of her lies. Thank you Dustin and Cameron. The only thing that would have made it better the next night is if I wasnt so beat from being at work and I wanted the fight I should have given to Ms. Batzbe. If I could recommend the dealership it would have to be with the explicit instruction to only work with Cameron or Dustin.
Great service! I had an appt scheduled for oil change & tire rotation but in mean time I had another appt come up & didnt want to cancel. I spoke with service tech about having another appt & ask if it was possible to be finished in a short time so I could make the other appt....not only did they complete both jobs but had me out the door in 30 minutes!!! Great customer service!!! Definitely recommend Classic Chevrolet for all your auto needs!!!
Lloyd was friendly and open. He answered all questions and made the whole process simple and enjoyable. It felt like Lloyd's main priority was making sure we were happy and comfortable with our purchase. Great experience
I will return for future needs. Service was quick, professional and appreciated.
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