I'd been to University Ford North about two years ago when shopping for a new car. At that time I ended up deciding on a new non-Ford model which I still currently drive.
Lately I've been looking for a used car to add to the family as we now have 2 kids driving. I'd had a positive, low-pressure experience two years ago so decided to return when I saw they had a number of used Ford Fusion. I was greeted by David Harrington and with minimal hassle took two of my target cars out for test drives.
I hadn't fully made up my mind to purchase a Fusion and David was politely persistent during my purchase process, arranging for an additional test drive for my wife while I continued looking around. University Ford North was accommodating -- pleasant and easy to work with, especially compared to other dealers. Once I made up my mind to purchase, the time needed to close the deal was minimal and the process hassle-free.
We purchased a used Mitsubishi Mirage for our daughter. The process was the easiest I have ever been through buying a car. We had some issues with insurance which caused us to have to redo all of the paperwork later in the day. They were willing to help us out with this issue and it was amazing. I definitely will return when in need of my next vehicle!
Piles is fantastic to deal with. Betty Morris was an amazing saleswoman. Everything from trading in to purchasing was fast and easy. Our last 3 vehicles have been purchased at Piles. No reason to go anywhere else when the customer service is so outstanding.
My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. The only problem I had is it seems they just don't have enough help at the "busy" times - morning and evening and Saturdays. Everyone there is polite and knowledgeable but you could tell they are stressed. I like the sales dept and also the service. I have no further complaints and would continue using them.
Just picked up a new 2019 Chevy Equinox from the only salesman that gets my business (Tony Volturo)! I've lost count on the number of Vehicles I've purchased from Tony but the process is always a breeze and I'm in and out with the best possible deal every time so I will be a customer for life!
Outstanding service from Dana at the service counter,very receptive to me as a customer,great smile and full of energy.She is a asset to your dealership. Ed was the tech that serviced my infotainment system.He also treated me like I was important to him and spent endless times to get it working. he to is a asset to your dealership. At every turn he and Dana kept me updated on the progress. After there hard work and dedication to customers ,The work was over,the car was fixed,and another customer is satisfied!!!! Thank you John&Toni Collier, American by birth,a customer by choice.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Eric Altwegg was ready with all of my needs prior to my appointment. was very courteous and kind and took care of all my needs and questions. All paper work was completed in a timely manner and well explained.
I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%.
Everyone at this dealership went above and beyond to make sure I was taken care of. It is pretty impressive with the owner of the dealership greets you and thanks you for your friendship and for your business.
Really appreciate the work of cars.com in locating a car possibility. The dealership was friendly and went to great lengths to answer all my questions about the subject vehicle, however, I felt they were a little to pushy and needed to make the deal that day
Got my truck serviced they did a great job and at a reasonable price ! Didn’t no I had recalls on my truck they got all the recalls done I couldnt be more happier thanks Chevy !!
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