Sales person Kenya Ellis-Walker helped us filter through the choices we had researched. She is knowledgeable, relaxed, patient and listened to us so that she understood what each of us in this couple wanted. She is great.
Plus the whole Car Max experience is pleasant because you can flip among comparable cars of different makes and compare then and there. And you are not pressured at all because the sales people are salaried--the entire experience reduces stress and gives you more choice. Good for people who prefer space to think and options to compare.
Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
Best first car
by Kmel47 from Clearwater
March 14, 2018
The car is great for first car. Filling the gas tank didnt hurt my pockets everything was great good saftey features. Very reliable. Love this car
It took a week to get the car transferred ( in State)
I paid cash and it still took 4 hrs.
When it came time to sell them my used car, they said there was a prob. ( according to Auto check) I spent two weeks to clear a title that said totaled . After many , many phone calls, I find out they were interpreting "Caleteral damage,car repaired, claim paid" as totaled. Even when I got a letter from the insurer stating it wasn't totaled, they refused to budge. I'm so frustrated! They want to offer me 1/5 what my car is worth. I can't deal with these people!! If it hadn't dragged out for two weeks, I would take the newly purchased vehicle back. Lesson learned!!!!
A good car to park and get around in
by LGCohen from NJ
August 2, 2018
Even though this car is small, it does have 4 doors and is easy to get around in town. Very easy to park and see out of when backing up.
Ashley, Tana, Will and Bree did a terrific job at answering our questions. They were very professional and made us feel very comfortable. It’s a very well organized operation.
Cheap and reliable transportation!
by Buckie@mac.com from Tucson, AZ
November 19, 2018
Great little car with the accent on ?little?. Have put 20,000 miles on it, and bought it with 10,000. It is a bit noisy, but I bought it for the commuter car it is! Only changed oil and it is just what I wanted! Easy turn radius, and will drive it forever!
Eric Schneeg has sold us many cars over the years and we've always been happy with him and the cars. He is always helpful, honest and easy to deal with. We'll go back to him when we're ready for another car.
I felt from the first phone call I was dealing with a straight shooter , and I was right . Kevin could not have been more honest or accommodating. A hard thing to find at any car dealership anymore. In the future I’ll be living in NC but would check 905’s inventory before anyone .
Everybody was just great they call me if you times wanted to know if you know this is okay or could they do anything for me these people really know what's going on and I felt like I was one of the family
Love my sparky
by Bethhull from Berlin
April 23, 2018
I love my little car. She gets great gas mileage and is so much fun to zoom around in. My son enjoys driving it also
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
Very reliable with great mileage
by Mommasieg from Hammond, In
February 7, 2018
This car is great for my needs, I travel 45 minutes to work each way and it handles very well. The gas mileage is excellent and it is comfortable
I inquired about a vehicle online & the dealership was had emailed right back to let me know when they would contact me and were helpful with any questions I had.
My dream car come true!
by MickieG from Roseville, MI
June 18, 2018
Wow! I aced it buying my Chevy Spark! I love the bright red color and only having to fill my gas tank every week and one half. Great pick up while accelerating; rides smoothly; comfortable seats; cool looking dashboard as well as the hatchback with the fold down backseats so I can put more stuff in the "trunk". The infotainment console screen lets me answer my smartphone by pushing the screen; also the USB jack lets me charge my smartphone, and I can connect my MP3, as well as a portable CD player! I LOVE THIS CAR!
The sales experience with Roberson, especially with Molly Wilkes, was a rare pleasant experience in the Auto Industry. They were honest in all their dealings with me and never tried to play games on either the vehicle I was purchasing or the one I was trading in. I would recommened both the dealership as well as the sales representative.
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