Let me be very clear in this review I had gone to every dealership, Car lot, financing location and credit union desperately searching for someone to help me, a single dad just trying to get a vehicle to be able to pay the bills and safely transport my daughter to school, daycare, and to her mothers but I received every run around and scheme imaginable that would benefit the salesman not me the customer. That’s not customer service.
That was until I went to Auburn Honda! I was skeptical but the initial reassurance and comfort given by salesman Donovan Buttram was such a drastic change I knew something was different about them. Now my terrible credit had stopped me before from getting a car but not with this guy! He was positive he could get me a vehicle and a good one at that. A few hours and one test drive later him and his finance team got me onto a BRAND NEW 2017 Honda Civic LX. I drove off the lot with tears rolling down my face in utter disbelief.
HUGE THANKYOU TO EVERYONE AT AUBURN HONDA AND A SPECIAL THANKYOU TO DONOVAN! You all just made my life reach its potential to not just survive but thrive.
Quentin!! You surpassed my expectations in every measure possible as a sales person!! You are great at what you do!! You took the time to get to know me and you accommodated me based on my needs and past car buying experience! Quentin is one the best sales people I've ever worked with! He is very knowledgeable, patient, attentive and most of all personable! If you're looking to buy, he's your guy!! Oh, and this is my THIRD new car purchase from these guys!!!
What car buying experience should be! No pressure, up front pricing and complete transparency from start to finish! Bryan Hannah in Sales and Chad Smith in Finance restored my faith that there are still honest people in the car business!
Customer service was amazing and the process was fast. I just picked out the truck i wanted online and went to sign papers amd drove off. Its that easy, i recommend Carmax to anyone looking to buy a vehicle.
The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
Love the service department at Reliable Chevrolet. Chris Salesky provided over the top customer service today for which I greatly appreciate. Feels good to know I can trust my car to Reliable Chevrolet!
After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.
I first purchased a Ford Explorer in April,My Salesman, Curtis Shannon was very professional and courteous it was a superb experience.
I needed a new truck for my business and I once again returned to Sheehy Ford and again Curtis Shannon got the best deal for me
Joe, Henry and Fran went out of their way to make everything perfect!! I have to start off by saying this was a journey I’ll never forget!! It started in Florida where I’m from and I was originally going to buy a car in Atlanta. However, the car in Atlanta was not the car promised to me over the phone even through pictures and videos. I was so upset because I sacrificed leaving my family for this car. I immediately picked up the phone and called Ridesmart Auto which was my plan B. Joe answers the phone and I begin to tell him what my current situation was and how upset I was, he first called me down and when I was able to get back in a normal state of mind we began talking about the car he had in stock that I was interested in but I was very cautious because of what I just had gone through. He reassured me that the car was exactly what he was describing and for some reason I trusted him and I believed in him just by the nature of his voice. The only obstacle now was, I was in Atlanta and Joes car was in Pennsylvania. I took a deep breath and I told him I’m on my way!!! I saddled up and 15 hrs later during my road trip there I get a phone call from my wife that my 1 yr old broke out in hives. Now what???? I picked up the phone called Joe as I’m driving trying to come up with a plan because the original plan was to trade my current car in for the ne VW and drive it 24 hrs bank to Florida the next morning after we did all the paperwork. It couldn’t be so perfect right? At this point I called Jet Blue and a buddy of mine got me a buddy pass for the next morning to fly out of Philadelphia at 9 am. Brilliantly Joe offered to send his employee Fran (which is an awesome man) to meet me when I arrived at midnight at the airport with all the paper work in which he did and worked out perfectly!!! I couldn’t thank them enough and none of this would have came close to happening if Ridesmart auto was as flexible and reliable as they were. I arrived home and finalized everything with Henry in their finance department and my VW golf TDI which is even nicer than they described in my opinion was shipped to me and I’m now enjoying it more than ever!!! I highly recommend this team and dealership and consider them fronded for life at this point. Job well done guys ;-)
This was our second time working with Geoff. He is great! He really goes above and beyond for his customers to make sure you get everything you want and need in your next vehicle. Definitely recommend him to everyone!
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
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