Going to First Choice Ford was like an out of body experience. If I had to imagine the perfect auto buying experience and compare it to what I experienced at First Choice Ford, I would pick my experience at First Choice Ford. Marteisha was the ideal salesperson, quickly responding to my inquiries through email and texting, never pressured and was only there to help. Leo was a warm and friendly manager, even though I was standoffish and unpleasant at first (due to my history of bad experiences). In the future, I will only buy my vehicles at First Choice Ford.
After going to 3 other nearby dealerships & trying to explain what I'm looking for I finally went to this place & actually got help. Admittedly I was particular but most other places didn't seem to even want my business. While here though, someone helped me FINALLY find my new 4 wheel drive vehicle Subaru. Miles are higher but the car has been running great and I left actually feeling like a valued customer. I rarely bother doing reviews but after a day of headaches this shop turned a horrible day into a good one!
Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
Lots of options in all price ranges . Easy to sit in/test drive cars. Tim was great and no pressure sales. Will recommend and go back. Clean bathroom for customers. Air conditioning inside. Easy to get to off Cook road, the (hwy) 9 or the (hwy) 20. Local & around since the 80's.
I've purchased from dealer 3 times, great service.
by Jeremiah Crosby from Dakota City
October 21, 2015
I have purchased 3 trucks from this dealer and every purchase experience has been great. Not only were the trucks reliable and in great shape the price was great too. And seller worked with me on price when I didn't have much money. As long as I keep getting treated nice by this Dakota Auto Sales they will always have my business.
Ms Rose Marie and Winston are awesome people they worked with me when I didn't have full payment great used n new cars I recommen anyone to this place never experience this kind of respect and courtesy from all they deserve all stars
Best place to buy a vehicle! I've never had a dealership go above and beyond like Stoltz Motors does. They came and picked us at the airport after their business hours. They were very knowledgeable and pleasant to work with. Our truck was described to us in detail and they sent a live video with a walk around as well as start up. Thank you Stoltz Motors!!
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