Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
Although the purchasing process was a lengthy (almost an entire day), my sales rep Alex was instrumental in making it as painless as possible. He assisted in helping me transfer all of my belongings from my trade-in to my new vehicle and walked me through the features before leaving the lot. There were a couple of concerns that appeared after the sale, but they fixed everything quickly and seemed concerned about my satisfaction. This is my third Toyota purchased here in Bend and I have always received a little extra effort with purchasing and servicing which make has made me a loyal customer of the brand and this dealer.
John, Rusel, and Joey were all so warm and welcoming in a genuine way. We didn't experience the typical impersonal business like we usually do when purchasing a vehicle. They were humble and friendly and made us feel like we've known them for a long time.
The price was well below book out and they gave us top dollar for our trade-in. All their vehicles on the lot are in pristine condition. This is definitely not your typical big city dealership! The lot is surrounded by large shade trees.
We will always come here first in our future vehicle purchases.
My sales person was Mike A. I called looking for a specific vehicle which turns out had some issues but he was able to find me a better vehicle at a great price. I had to travel there and due to that I didn't get there til after they were closed, but upon my arrival they already had the cars I was interested in pulled up and ready for me to test drive. Showed up at 8 and left at 10 in my new vehicle! They did a great job and were more than willing to work w me on my own terms!
This was by far the BEST experience we have had purchasing a car. Ther was very little back and forth and was completely painless. We only had to come to the dealership to pick up our truck and only there for a short time. We will for sure be back to purchase our future vehicles here. Our salesman was exceptional and caring!!!!!!!!!!
Recently purchased a 2012 Cadillac Escalade ESV from this dealership. They made the whole process very easy and treated us like family. They even put a bow on it when my wife and I took delivery. One of the best buying experiences I have ever been involved with. Thank you Eric!
Thanks so much to Ali for being so helpful! And being patient with me ! I was so comfortable and he was so helpful and explaining every process and every step I would recommend this man to all of my friends! He made the process so easy and I love my vehicle
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
It was an overall great experience all the sales people were extremely friendly and nice to me and helping me with any issues that I have I would recommend this dealership so all my friends and family for their future cars
My experience here was wonderful. It was my first time buying a car of my own and I didn't feel pressured into anything. They walked me through the whole process, and I felt like I got a great deal. Mike, the salesman, was so helpful and accomodating. I definitely recommend this dealership!
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