What a great place to get a car. They really have great people working there. They are so friendly and helpful and the place was so clean. They really take pride in their work. Plus Tommy Boston stay late to help make sure we were comfortable with the new car. He will always have our business.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
Curtis Hannah and Troy Inman were great in sales helping us get what we wanted and thanks to Jarrod Tofte for help with the media system.....a great team! We had a very good experience and would recommend The Ford House.
This dealer is amazing, they always work with me of getting services. I was only looking for a used car, and Ralph got us into a brand new 2017!! It has been a year and I only get the car serviced there!! They are friendly and make you feel welcomed!!
Always a great experience dealing with salesmen at Wayne Acura. I just recently purchased an Acura RDX and I’m extremely excited about my new car! I especially would like to mention our salesman, Pedro Diaz, who is very friendly and extremely helpful. He often calls to see if we have any questions or concerns about my new car! He made sure we got everything you needed! I intend to stay with Wayne Acura in the future.
I visited this dealership yesterday. Riley was amazing! Prior to visiting the dealership I called and spoke with Riley over the phone. Told him what I was looking for. When I got to the dealership I noticed it was very family-orientated. Took a test drive on the car that I had researched. Liked it. Finished the financing process, and was out of the dealership in about an hour. It was a refreshing view of a dealership and customer service! Thanks!
Great facility and awesome customer service..Athan was our sales rep and he was very respectful and not pushy at all!! He let us share what we were looking for and he provided us with good choices..which led us to purchasing a new Chevy Silverado!! Keep up the great work. Will refer everyone to Servco Chevrolet in Waipahu!!
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