We drive up and this young man came out and met us. John Wagner was a very personable man and we liked him from the beginning. We told him we would come back on Monday when we had more time to drive because we had several we wanted to drive. John was so patient with us and let us drive several vehicles so we could make up our mind. He also showed us several vehicles that we liked. The dealership was awesome. I loved the fish tank. Once inside we were treated as if we were the only ones there by all. They all went above and beyond to help us make our purchase. I will certainly recommend Rocky Williams dealership. They are a Christian orginazition and it shows. Thank you John Wagner and all that helped.
Is a great car
October 12, 2018
This suv is the best that I owned, I sell it because I don't need it any more because Is a little to bi for me.
Service was fast and great quality. I was treated great. Very friendly and polite. Definitely loved this Murfreesboro location. Will be coming back for future services.
Love my Suburban
by Suburban mom from Riverside, Ca
January 2, 2019
I am so pleased with my 2015 suburban. We were looking for a Great family vehicle that we won’t out grow and this is it. All the tech is easy to use and makes driving the suburban feel luxurious! The suburban blows my 2014 Acura TL out of the water in comfort and ride. It’s much more quiet and drives so smooth. The turning radius is impressive. I cannot be more happy with this vehicle.
Stephen Ashley is extremely helpful without being pushy. He made the process go smoothly without pressure. A genuinely nice guy who answered my questions to satisfaction.
A/c going out for the second time!!!!
by Lins from MS
September 13, 2018
I love this vehicle and wish it was made better. I have two other friends who have had the same issue with the A/C. One traded for a Yukon and the other is getting rid of hers too. I’m so disappointed because I work too hard to pay for this dang thing so my children have a nice, safe vehicle to ride in and it keeps messing up.
The GM of the dealership reached out and took care of my complaint/issues in a profession and empathetic manner. No business is perfect and will make errors; however, the measure of a great business is how they handle those errors. In this case, handled beautifully and I am again a fan (more so now than before seeing how issues are professionally resolved) of Wyatt Johnson.
Very good SUV for family and long trips
by Jazz from Charlotte, NC
August 26, 2018
We have looked at the Cadillac and the Denali but buy far the Chevy Suburban is about the best due to it being functional and not to glitzy. Rides nice on the highway and is truly a good vehicle.
Wonderful people, great cars, great deals, SHOP HERE!
by Casey Bennett from DealerRater.com
November 30, 2018
So this review is about 9 months late but hey, better late than never. I bought my 2014 Ram 2500 here in April of 2017. Brad, Tony and Adam are superstars. They are honest, they aren't pushy and the finance team is awesome. I got an incredible deal on a truck that is literally in showroom new condition. The entire process was fast and painless. These guys are GREAT. If you're looking for a great used car, there's just no other place to go. They've earned my business, my loyalty, my respect and my gratitude. Music City Autoplex is the standard by which all others should be judged.
Just a newer model
by Kennyk from San Jose, Ca
August 11, 2018
We have 3 active kids, so this is needed, we traded in a suburban for a suburban. Not great on gas, but fits all of us and our stuff
What a great place to get a car. They really have great people working there. They are so friendly and helpful and the place was so clean. They really take pride in their work. Plus Tommy Boston stay late to help make sure we were comfortable with the new car. He will always have our business.
Great family car
July 28, 2018
Car is for my family of 6, fits everyone/everything great! Truck is awesome, feel very safe and comfortable driving it and transportating my family. Would highly recommend it to others
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
I absolutely love it. Best SUV ever
by Hollieball from Walnutport, Pa.
July 26, 2018
We needed a vehicle to transport craft items for shows as well as 3 grandchildren. The Suburban met every expectation. I couldn't be happier. It was a used vehicle yet it looked brand new and perfect on the inside. Love it!
In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
LTZ 'Burb beats my old tahoes and yukon I've owned
July 14, 2018
Pleasure to ride and drive! Super reliable series. My first Tahoe made it to 150k before I sold it, my next Yukon made it to 275k, my next Tahoe made it to 199k, and I expect the Suburban to continue this awesome trend!
Great buying experience. Very impressed with the teamwork and efficiency of the sales consultants. I highly recommend this dealership.
Best Car Ever owned
by Jayme from Dacula, GA
July 3, 2018
The suburban meets our families needs. No one is cramped, seats are comfortable. Ride is luxurious. I highly recommend it! Cargo space is amazing. We can fit all we need in without having to use other options
It will take a week to get your car looked at because they are so busy, but they fixed my truck quickly and properly with daily updates. Great service. And I highly recommend buying the 2-3 year warrenty. I'm very very thankful I did.
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