I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
by Steve from Moncton nb
December 2, 2018
So far so good since comfort...smooth and great size room fir everyone ...have signal lights left burn 2 times since and same place other than that run good
Robert Espino was very polite, respectful and knowledgeable. I do plan on returning to this location as the customer service was excellent and the waiting area was very clean.
Drives nice but 3rd row seat is uncomfortable
by Dewittmom from Watford city
December 13, 2018
One of few on the market to fit my family of 8. Pretty reliable and drives great. I like the interior with the leather seats. The vents keep the whole car at a comfortable temperature. Third row seat is not very comfortable though.
I had a wonderful experience purchasing a car from Young Chevrolet! Silvia P did an amazing job helping me find the right vehicle and making sure I got an amazing deal. The finance department did a great job getting me approved and explaining all of the products in detail.Very happy with my purchase! I highly recommend this dealership and if you are searching for a new vehicle come see Silvia!!
One of the best vehicles I've owned!
by Coltsfl from Palm Beach Gardens
January 14, 2019
Traded my 2016 Tahoe to get more storage room in the Suburban and I love it. No issues, handles great and tows like a dream.
Went in to inspect a car that I saw online and drove it home that day. The most pressure free car experience that I have ever had and great finance department.
I love this car!
by Butterfly02 from Easley, SC
November 28, 2018
This is a much bigger vehicle that what I previously owned. It’s surprisingly very easy to drive and not as intimidating as I thought it would be. I’m 5’1’ so having the adjustable gas and brake petals is a great feature!
All staff members were up beat and definitely made you feel comfortable. I will continue being a customer of Graff Chevrolet in the future.
Love my Premier Suburban!
by MaddysMom from Thompsons Station, TN
August 28, 2018
The gas pedal is a little laggy, but I knew that going in. Let's face it, if you're driving a truck that big you don't need to be driving 7000 miles an hour. The interior is sweet enough that you really don't want to be in a hurry anyway. I have the Premier and the interior, seats and ride is amazing and built for long road trips. The seats are extra wide which is really nice so you have room to move around. (I'm short and small but my husband is 6'3 and 210 and we were both comfortable) The gas mileage was another concern but we just took it on a road trip about 5 hours away and only had to gas up to come home. We drove it daily on the trip also. I'm super happy with the car!!
SIDE NOTE- Do NOT use the online dealer Vroom. I will never buy another car from them. If I didn't like this vehicle so much and go thru absolute hell to finally get it, get all the issues fixed that they didn't disclose, and the paperwork, I would have returned it due to their horrible service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Suburbanmom from Oregon
August 21, 2018
This is my second suburban. I love the way it drives, it is very comfortable and it is durable! The suburban is a great fit for our family of 5 for everyday use and terrific when traveling.
The sales representative Rush made our experience buying a new vehicle very easy. He took very good care of our business while making a good sale for Moritz Chevrolet. We want to thank Moritz for having a great salesman.
Great Family Car
by SuburbanFan from Belgrade, Montan
June 25, 2018
I have owned this vehicle for a year and half and love it. It is great for a large family as it seats 7 or 8. Rear seats all fold down for a 4?x8? cargo space. I use mine to pull my 27? camper and it pulls it great and I live in the mountains of Montana.
Classic is not just my dealer and service department. They are like my family!
Safe and Family Minded
by Poppy1953 from FORT THOMAS
May 31, 2018
Meets my needs for interior space, comfort and safety for driving locally and on the road. New design provides sleek lines and appearance. It is a pleasure to drive.
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