Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
by Paul from New York
January 2, 2019
The car is nice. But there are some issues with car. After few months middle row car seats is going to make rattling noises. Prolly sooner have to change the car seats molding. Car Radio issue it would stop by it self. Lot of fixed needs to done for this truck.
From the moment I walked into the showroom I felt comfortable. Morgan was extremely knowledgeable about the vehicle I was looking at and made the whole process super easy. His team was fluid and efficient. He called me at 11:00am to tell me about a Chevy Cruze that was available. He asked if I could be there by 1:00pm and I was home in my driveway at 2:55pm with my new car. Perfect experience.
Plenty of Room
by Papa18 from St. Louis
December 24, 2018
Still getting use to some of it features. Like the TV screens for the kids. The sound system is nice and the radio is excellent. The ride is nice and with 18 grand kids it allows us to hall a lot of kids around.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
My 1st brand new car 😍
by Samantha from Moorhead, mn
December 18, 2018
We were in the market to upgrade our 08suburban and beardmore had one heck of a deal for their 2018 suburban LT. it had everything I wanted and needed. From leather seats to bucket seats in the 2nd row to rear entertainment system. Then all the extras it had. The heated steering wheel and heated seats for 1st and 2nd row, remote start and WiFi. You name it it probably has it.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Love it so far!!
by K.Ragsdale from Roanoke, Tx
December 17, 2018
This is my 3rd suburban and they just keep making them better and better. The reclining middle seats are great for traveling. Plenty of leg room between all three rows, extra headroom for those tall family members.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Roomiest and most comfortable car I’ve ever owned.
by Bucsfan from Winston-Salem, NC
October 10, 2018
This car meets my needs as a member of a large family. It’s rugged, and roomy enough to take anywhere. I love it! Best car buy I’ve made!
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Big Time Cruiser and Hauler
by Oberst fishing and hunting from St Louis
October 2, 2018
Haven't had this Suburban long, but already can tell I made a good choice. Fit and finish are top notch, and so far I'm totally surprised by the mileage; over 20 overall and almost 26 on one 25 mile segment. Haven't run it long distance at 75 mph so can't report on that; however, the fact it shift to V4 mode often has to help. I'd be happy if I got over 20 on trips. Traded a Traverse to get more room and towing capacity and there is no doubt this Suburban will deliver. Interior room is outstanding, and towing will obviously be a huge improvement. Not a real qualified review at only 1,000 miles, but so far all indications are that I made the right choice. Will take this fishing and hunting a lot, and will sleep in the back. I can see I'll be more comfortable than ever.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Great Vehicle and Reliable!
by Gowler15 from O'Fallon
September 11, 2018
The Chevy Suburban has everything we wanted in a vehicle. I use to drive a BMW and have been in various luxury cars and big trucks, this car has ride and interior of luxury and the ability to perform as a big truck. The ride is smooth, seats very comfortable (great leather), technology up to date and user friendly, and quiet.
Being from Waterbury I have many choices here, but saw a vehicle on line that interested me. Took a ride just to see it and Vin came out, didn???t pressure me just talked awhile then took it for a long ride, not just down the street. Really got the feel of it. I liked it so we worked some numbers, gave me more for my trade in than I thought I would get. Worked out great.
Horrible navigation system.
by Hatfield46 from Florida
August 18, 2018
Great performer. Hate smart phone dependent navigation system. Too many issues, starting with..do u own smart phone, is it unlimited data, do u care if phone overheats, etc!!!!!!
From the minute we walked into Milford Chevrolet we were “taken care of.”
We now own a fabulous Chevy Colorado! Eddie Sanchez made our car buying
experience a stress free and even enjoyable one! We look forward to buying
another vehicle at Milford Chevrolet!
Roger located a truck for us in hours! It was exactly what we were looking for! The entire process was fast and without incident! Len and the finance team were just as awesome! Thanks to Northwest Hills!
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