Worked with Shaun Smith at the used lot. He was very professional, enjoyed working with him. There was a little confusion in difference in listed price on Cars.com versus what was quoted at the dealership. Not a big deal. Wish we could have made a deal, but also understand they deserve to make a profit. If we could have made a deal they could have made 14000 from my persepective. In all fairness they may have just needed to make more to make a real profit. All in all wasn’t a bad experience just didn’t make a deal. I’m not sure if I would recommend to a friend, I kind of like not messing around and just getting the this is what it is, if your looking to wheel and deal this isn’t the dealership for that, again just from my perspective. I also want to emphasize Shaun was very professional.
Oil change took way too long 4 hrs to wait on car. Took car and dropped off. Because I did not stay on premises pushed car out of line to take care of ones who waited in lobby. Should not matter if on premises or not. First come first serve with no appointment
Just have to say - If you're looking for a vehicle, go talk to John Preston. He has really worked to make us good deals in the past, and did so again today. He listens to what you want/need and goes above and beyond to make it happen. He doesn't try to push you into something that's out of your budget or not what you're really looking for.If something doesn't go exactly to plan, he'll make it right. He'll take care of you
John Preston in the Used car dept. worked very hard to put a deal together that worked for me . I appreciate the time he took to help me get just the right Jeep for me! It’s everything I wanted & more. ¿Springwood
Tanner made the buying experience fairly quick and painless.
by Toni123 from DealerRater.com
November 6, 2018
Tanner made the buying experience fairly quick and painless and I was able to get the price that I needed on the vehicle. He also follows up on additional items we needed like a truck bed cover and get them in and installed quickly.
Great job on working with me on my purchase of the 2012 Avalanche! No pressure good presentation and excellent job of communicating with me on this purchase! Thanks again for a job well done!
I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.
I noticed that one of my tires was starting to split at the wall and needed replaced. The service department was able to order the replacement tires in that morning and fit me in during my lunch hour, that very same day. The customer service experience was amazing. So much so, that I didn't have to worry about anything and was in and out extremely quickly. I definitely recommend taking your vehicle here for service!!!
I am a 20-something girl who knows nothing about cars or car parts, so going to get my car serviced always makes me nervous. Fred was so helpful in explaining everything that was wrong and not making me feel dumb for asking questions! I will definitely be taking my car here again if I need it fixed! Great customer service!
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