Awesome experience. Drove over 200 miles to get there, and it was worth every minute - from emailing with questions, to making an offer. I called and talked with Stephen. Very knowledgeable, tech savy about all the features and systems, and was a straight shooter. I sent pictures of my vehicle and negotiated everything over the phone. Showed up at the dealership and signed my paperwork and was out the door in about an hour. Leon was great too. Smooth transition through all the paperwork. Really like this dealership.
Hard the rate, not sure how the rest of the place is, but when you go in with the internet and you are looking for the best deal, you find a good deal and then they change the internet price with you sitting there in the salesman booth by 3000 dollars. I didn't think of it until I left, but that it fine they do not have my business.
Jennifer made the experience of purchasing my 2018 Honda Accord EX-L fun and exciting. She took extra time to connect and answer all of my questions. Her passion for changing people lives through car buying is out of this world. You can honestly tell it's not just a job to her but she loves what she do. I would recommend her to everyone I come in contact with. Thank you Ms. Jennifer Baker and to the friendly staff at Honda of Concord.
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 29, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
Was in the market for a nice low miles used car. Got in contact with Justin Myrick at the Troy dealership and he had a couple options that fit my needs. Went and test drove a couple vehicles and found the one i liked it was just a little out of my budget. Went home and did some research and talked to Justin a little more and realized he had the best deal on that vehicle around. Went back a couple days later and purchased the vehicle. Justin is very knowledgeable and very helpful in the car buying process. This is the second time we have done business with him and will definitely contact him for all our future car needs.
I found a very specific Lexus I had been looking for online with these guys. Called them up and talked, very friendly. Drove two hours up later that night and picked it up. Very friendly people and they were drying it off for us since it was sleeting outside when we pulled up. Everyone was great and they beat our bank's rate (USAA). Everyone stayed late to accomodate our schedule and we drove off in 2 hours.
I wanted to brag on Gregg Ellis. My wife and I were looking for a SUV with not much intention on buying something this soon. Gregg went out of his way over the phone to get a deal done for me. I have never had a salesman this outgoing and willing to make the process so easy. He was not pushy and did not waste anytime meeting our needs. I will recommend family and friends to him and to this dealership for sure. Thank you so much.
After totaling my car, I dreaded having to deal with the whole process of looking for, and buying a car! With very little time to shop for a vehicle, a friend told me about an online purchase she had made. Reluctantly, I began my search. Friendly Chevrolet had a car I was interested in, so I called them. Joey Davis was my contact person through out the painless car buying experience. Friendly Chevrolet had their drivers, who I must saw were AWESOME, drive the car all the way to Jacksonville NC. Without any obligation, pressure, or crazy sales pitch, I purchased the car and could not be more satisfied with the purchase! I highly recommend Friendly Chevrolet! Great staff, great drivers, great experience!
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