Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
I bought my current Tahoe from this dealership. I have been taking my vehicles here for years. My earliest experience was with Lee, at the time the service manager. He took care of my problems, explained in detail work I needed and always did it in a sincere personal way. I trusted him, his judgement and I trust the dealership. I now work wit Tony, who has continued providing this honest, down home service. Best dealership I have ever worked with.
Casey King is AMAZING!! Not only did she help me but she turly went above and beyond all she did for me 2day, had to bring my baby in that I bought from y’all for some services and Casey was there to help and make everything a smooth process for me! She even got me something fun to “play” in while waiting for my baby to be fixed she tried find out everything possible to save me some money and was just truly an awesome and AMAZING woman!! Will be working with her from now on for any needs I have!
we met joshua medonald when we came in???he tried to put us in contact with another agent who had contacted us previously by phone but turned out to be busy???so joshua worked with us???he found us a car we were both happy with on the second try???he was always knowledgeable, courteous and professional???we???ll be driving the car we decided on home
The people have been very friendly since we walked in the door. Joshua McDonald showed us one car that we test drove. He heard our likes and dislikes while on the drive and showed us the car we purchased. While we were waiting on paperwork (or computerwork) to be filled out, many people came and introduced themselves and shook our hands. All in all, a very good experience.
Brian Wilson is the best car sales person I have ever dealt with. He is knowledgeable, caring, straightforward, and personable. I know he is employed by Hendrick but he worked had to make our experience a pleasure buying experience.
Highly recommend Sir Walter Raleigh. They where great without being pushy. Couldn't have asked for a better deal. Ronnie took the time to explain everything and answer all the questions we had. Can't wait to cruise in our new Malibu.
Ronnie went through the process with me from beginning to end. He explained everything clearly and was very attentive to my comfort and satisfaction. He was honest and did not use the usual tactics other dealers use.
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