I'm writing this review for everyone to view and recognize the exceptional experience I had purchasing my second vehicle. I went from a BMW 3 series that was giving me constant issues to a 2015 Buick Encore. Dan Turk has been the most generous understanding salesmen, even with my trade in. He provided the best customer service a fearful car buying customer could come across in such a competative industry. There certainly need to be more salesmen like him and will care for you after you drive that large purchase off the lot. Thank you Dan, now a friend and forever a customer!
Even though we couldn't walk out with a vehicle at this time, customer service was great, and I loved that they are straightforward and fast on theirs service. We will definitely come back when we are ready and have already referred family.
Customer service was amazing and the process was fast. I just picked out the truck i wanted online and went to sign papers amd drove off. Its that easy, i recommend Carmax to anyone looking to buy a vehicle.
John, Rusel, and Joey were all so warm and welcoming in a genuine way. We didn't experience the typical impersonal business like we usually do when purchasing a vehicle. They were humble and friendly and made us feel like we've known them for a long time.
The price was well below book out and they gave us top dollar for our trade-in. All their vehicles on the lot are in pristine condition. This is definitely not your typical big city dealership! The lot is surrounded by large shade trees.
We will always come here first in our future vehicle purchases.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I had been looking online for a few months for a 2016 Lexus RX350 with the luxury package in select colors at a reasonable price. I was delighted when I came across just what I was looking for at Lexus of Dominion. I called and spoke with Fernando “Fernie” Maldonado. I found Fernie to be exceptionally honest, polite, and communicative. The best part is that since I live quite a distance away from the dealership, Fernie arranged for a driver ( who was also outstanding ) to deliver the car. Fernie also made sure the vehicle was in tip top shape before it was delivered. I couldn’t be happier with the whole experience and with my “new” car. I highly recommend Lexus of Dominion and Fernie.
Sure do like their service dept and people! They seem to really know what they are doing and state of the art garage.... We changed over after years with Chevrolet-Boerne who've failed in the service department last year....causing our vehicles further problems instead of fixing problems. After so many expensive problems with Chevrolet dealership, we decided to switch to GMC on next truck. Bought a new GMC-2400HD and since then have had GMC-Boerne take care of the regular service maintenance with great results. It's MOST important when you buy a vehicle to KNOW the dealership can follow through with servicing it!!! Professional, attentive, knowledgeable "partners".
Jonathan, finance and the rest of the team there are amazing. They worked hard to me the car I wanted. I love it and am truly grateful to everyone involved. We will be buying our truck from there in a few months as well.
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