The customer service was great. They were tactful about time and was courteous about getting my car back to me. The atmosphere was clean and pleasant. Kia of Jackson have my Business, they took care of me!!!!!
First off I hate shopping & the thought of buying a vehicle made me sick & complete dread! I started by going online to local dealers to see what was on the lots, I can’t stand haggling & I knew what I wanted to spend. Went to Perkins & wasn’t surrounded by vultures, laid back experience & such an easy process. Sean was great to work with!!
I’ll return to this lot every time I have to purchase. Hoping my new one last me another 10 years :)
I highly recommend Perkins!
I had been shopping for a new car for months. Figured out I wanted a Kia Soul. Tried to negotiate a deal closer to home with no luck. I was able to find my car on line and made the deal by phone. Cody was very easy to work with and was able to deliver my car to me. I was very impressed with Serra of Jackson!
I have already bought two vehicles from them and am planning to purchase my third. Each time, the experience had been nothing but top notch. Both vehicles were delivered to me from our of town and the salesman was ultra-responsive via email, text, and phone. Each time, I knew what the cost of the vehicle would be out the door before ever stepping into the dealership. Never wasted one second in the "let me talk to my manager" game.
This is the way car buying should be!
Wasn't looking to buy, but the deal was just to good to pass up. The staff never pressured for the sale, they just gave me the facts and worked with me diligently to work out the deal I needed. Our daughter and several friends have bought from Serra Jackson, and if the need arises, I will return. They were nice, friendly, and very helpful. AND BTW - I love the new ride.
It took a week to get the car transferred ( in State)
I paid cash and it still took 4 hrs.
When it came time to sell them my used car, they said there was a prob. ( according to Auto check) I spent two weeks to clear a title that said totaled . After many , many phone calls, I find out they were interpreting "Caleteral damage,car repaired, claim paid" as totaled. Even when I got a letter from the insurer stating it wasn't totaled, they refused to budge. I'm so frustrated! They want to offer me 1/5 what my car is worth. I can't deal with these people!! If it hadn't dragged out for two weeks, I would take the newly purchased vehicle back. Lesson learned!!!!
I was very happy with the service at Serra Chevrolet in Jackson. I didn’t feel like they pushed me into buying anything. They worked with us and got us what we wanted. I would definitely buy from them again.
Can not say I was thrilled. They really did not have what I was looking for.
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