Outstanding service from Dana at the service counter,very receptive to me as a customer,great smile and full of energy.She is a asset to your dealership. Ed was the tech that serviced my infotainment system.He also treated me like I was important to him and spent endless times to get it working. he to is a asset to your dealership. At every turn he and Dana kept me updated on the progress. After there hard work and dedication to customers ,The work was over,the car was fixed,and another customer is satisfied!!!! Thank you John&Toni Collier, American by birth,a customer by choice.
I had a great experience at this dealer, they have nice cars and the sales representatives are very helpful. They got me a very nice deal with my finance company, I'm very happy with my vehicle. Thank You
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The thought of having to go to a big dealership and spend all day negotiating the price and financing makes me sick to my stomach. I've had to do that to many times. Vehicle Clearing House and Rick are nothing like that. I came in to look at a particular car they had advertised and within an hour I was driving off the lot. They showed me all the reports and took me for a test drive and explained everything about the car. I completed a credit app and had my financing done in 30 minutes with one of the many credit unions they do business with. They even did all the tag transfer stuff on spot. love these guys.
great service. it was the first time I used a dealership for service. . made a appointment and every thing went fine.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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