We found this truck online and decided that we wanted to look in person. The truck was just brought to the dealership so there were no photos online as of yet to review. I walked up to Tommy and asked him to just give me 10 mins to look it over and if I was impressed I would come back with my husband. Tommy complied and sent me various photos of the truck allowed me the whole day to think on the truck with literally NO HASSLE! When we decided to come in and take a look over the truck he allowed us our privacy to discuss and also met us right where we wanted to be. I am so pleased (for the first time ever ha) with our overall numbers and experience! Ask for Tommy you will not regret it.
They were not pushy at all to purchase. They listened to my wants and needs in my purchasing of my truck and was able to meet them. They did not try to sale me something I did not want and was able to get my truck that I wanted.
I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
We stopped in to look for an upgrade to my vehicle, not planning to purchase. We have looked in multiple cities and two states for a new car. Not only did we get the best deal we could find, but the customer service and people we fantastic. I highly recommend speaking with Tony in sales, Bill in management, and Vincent in the service department! Those men know customer service.
Chance was very helpful throughout the entire process. He kept me at ease and comfortable. Made sure I was ok with everything and helped me understand everything deeper. It was a hard and big leap for me and I???m glad I decided to come here for it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I asked if 2016 Sonata price was firmed and if they had any lots closer to Henryetta but just got a generic response nothing of what I asked they seem to have descent ads just never could find out much by email etc. If prices could been confirmed they seem like a good option for this area just could of been better contact and responses to email vs. a generic response of why to buy from them.
Great customer service at this location! The job done was excellent and the staff kept me informed about the wait time.
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