After going to 3 other nearby dealerships & trying to explain what I'm looking for I finally went to this place & actually got help. Admittedly I was particular but most other places didn't seem to even want my business. While here though, someone helped me FINALLY find my new 4 wheel drive vehicle Subaru. Miles are higher but the car has been running great and I left actually feeling like a valued customer. I rarely bother doing reviews but after a day of headaches this shop turned a horrible day into a good one!
What a family experience with the most comfortable atmosphere I have ever experienced at a car dealership!
The Team of Jace, Dave, Ashley , Rafael made it warm and fuzzy with a process that flowed like Dominos!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Al was my salesman. I had trouble getting a loan because of my credit but he worked really hard to take care of it for me. He made me feel very comfortable - never pressured, never rushed! Then he really took his time showing me all the details of the car to make sure I was comfortable driving it away. He made me feel like a family member!
My sales associate Gary was absolutely the best. I have never been so relaxed and comfortable at a dealership before. He didn't just care about making a deal, he cared about making me a deal I liked. Truly the best!!!
Bobby Williams and Bobby Ranieri were an absolute pleasure to work with. Buying a new car can be a stressful situation but these gentlemen answered all of my questions throughly and honestly making this a much easier and more enjoyable experience. I highly recommend working with both these gentleman, I will definitely be visiting them again when I???m ready for my next car!
We visited to test drive a used suburban. After the test drive my wife and I weren’t sure that it was exactly what we wanted (nothing wrong with it, just not our ideal car). We told the salesman, Shawn, that we needed to think about it and weren’t ready to make a decision. Based on past experience with other dealerships I was expecting the pressure and sales tactics to start... nope, not with Shawn. Before we left Shawn brought over the GM for the dealership and I thought “here it comes - he’s going to apply the pressure”. Wrong again :) Before we left Shawn asked if he could get us some bottles of water for the ride home. I hope to have an opportunity to buy a vehicle from Pellegrino in the future, as they gave me the best dealership experience I have ever had!
Yesterday, I got a car from Bergey???s Chevrolet for the 3rd consecutive time. After working with Matthew Cerefice on the previous two, I went straight to him for the third. Each transaction was unique, but this one was complicated and dragged out more than a week. Matt handled it excellently and was great at staying in touch with me throughout. When we finally got to the signing stage, it went quickly, without a hitch. I used Bergey???s service for my previous 2 vehicles and will continue to do so for my 3rd. This is a family-run dealership that evidently supports work/life balance for its employees, and employs good people. I highly recommend supporting it by shopping there for a car.
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
Had rear sensor problem #Warranty ran out there was a gray area about my bumper Talk to sales manger and he wanted me to be Satisfied he said they would fix everything true to there word they fixed it the fix was not cheap all the sensor bezels Had to be painted very pleased with way was handled
This was our first experience working with Patriot. Started working with Bob Johnson to possibly purchase a Traverse but then decided to replace our 2008 Tahoe with a new Tahoe. Despite all the searching Bob did for us, we couldn’t find exactly what we wanted. So through Bob we ordered a 2018 Tahoe. From start to finish (got the Tahoe yesterday!!!), we worked with Bob for a long time and he was always kind, patient and helpful. Whether we stopped in, called or emailed (and we did all three), he always found time for us and was very responsive. We met other great people at Patriot and the dealership was always immaculate. Great experience, great salesman and we are thrilled with our new Tahoe. We now look forward to trying their service department.
They earn the right and privilege to be called Kin
by Brett-Equinox from Telford, PA
March 6, 2018
The people here were absolutely excellent. They were knowledgeable, responsive and understanding. I dealt with Kristen and Tim on my purchase here and could not be happier with the service. When it comes to customer service it is obvious they hold the highest of standards. I can't say enough about the staff and mangagement here at Patriot. They are truly the king's when it comes to buying a new or used vehicle. I highly recommend considering them in you next vehicle purchase! *Cheers*
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