The car is nice. But there are some issues with car. After few months middle row car seats is going to make rattling noises. Prolly sooner have to change the car seats molding. Car Radio issue it would stop by it self. Lot of fixed needs to done for this truck.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Plenty of Room
by Papa18 from St. Louis
December 24, 2018
Still getting use to some of it features. Like the TV screens for the kids. The sound system is nice and the radio is excellent. The ride is nice and with 18 grand kids it allows us to hall a lot of kids around.
Sales people were pushy..the whole experience took an entire day, looking back I should have just left and let it go.
Love my Suburban
by Suburban mom from Riverside, Ca
January 2, 2019
I am so pleased with my 2015 suburban. We were looking for a Great family vehicle that we won’t out grow and this is it. All the tech is easy to use and makes driving the suburban feel luxurious! The suburban blows my 2014 Acura TL out of the water in comfort and ride. It’s much more quiet and drives so smooth. The turning radius is impressive. I cannot be more happy with this vehicle.
nice people they treated us well did a good job. They kept us updated on how the work was going and offered us refreshments while we waited for the work to be done
The most versital rig I own.
by Palinesian Bruiser from Grand Junction, CO
November 20, 2018
Hauls eight, works like a truck and looks darn good doing anything. Great ride and tons of torque. Pass anything but a gas station. Get one.
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