Trevor was honest and friendly the whole buying process. However when it came to trying to sell me the extended warranty and other options he was very very high pressure. It made me uncomfortable at times with this high pressure sale technique. He wouldn't take 15 no's for an answer. These products must be highly profitable for the salesperson and owner. Buyer be aware of that.
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
My Silverado started losing power while traveling from Illinois to Wausau last Friday night. Called Trecek in the morning. Got me in but were booked up and told me they couldn't probably look at my truck until Tuesday. Dropped it off and secured other transportation. While driving back to Illinois on Monday, got a call from Trecek. My truck was done. They had a cancellation and were able to bump me up and get it fixed (they knew I'd be passing by on my way home on Monday). So I was able to return the other car and not have to make another trip back up to pick up my truck.
The repair was good, and they coordinated all with my warranty company as well.
Travis in the service department was great.
A little disappointed that the car I was looking at online for wasn’t what was on the lot. I searched for sunroof and The Malibu came up along with backup camera. Well when we got there to look at the car it had NONE of those options and it was listed with the same price and car #. Makes me a little upset as it was a waste of my time
My experience was pleasant and enjoyable. Staff was pleasant and very helpful.
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