So I love my new car but. I don't like it when I get taken for a ride. Got my car knowing it had a new motor put in it . New being a different one . Don't know who I delt with sorry I forgot his name . When I asked about how many miles we're on the new motor I got the story well shouldn't be much more that what was on it oridganaly. Car had around 42000 miles so after we got all the paperwork done still no answer on the miles of the new motor. Well long story short it had around 58000 miles on the lol new motor. Paying alot of money for this car should have got a better deal feel taken . But would like to mention something Boyd was awesome took great care of me guess maybe he should be running the show just saying. And the Yung lady in the kalkaska office was great to but that's it
Derek and Boyd went above and beyond my expectations! They were very friendly and very helpful! They can get you approved right the way and they have a nice quiver if vehicules to test drive! My only drawback was the warranty of the vehicule witch is not very clear but they did awesome! Kudos and thank you!
Anytime we have had dealings with everyone there it has been above and beyond. From late evening texts to and from the salesman to late evening appointments with the finance team northpointe does all they can to work with you and answer your questions. We were aware of every step our salesman was at in the car buying process and I was amazed! We live over an hour away and passed several other dealers to come to northpointe strictly because of their attention to detail and excellent customer service! Car buying isn't my favorite process and both boyd and Tim made it unforgettable. We have now purchased two vehicles from northpointe and will be back for more. Thank you to everyone that assisted us! You are all truly great people!
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