I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.
I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.
Shout out to @chestertonnissan for bring my civic back to life! Tree branch went through the front radiator during a storm last week and I unknowningly drove it on a 90 degree day and melting all the engine snd stuff
Luckily there team are amazing and reinstalled a new motor from scratch.anyone that drives or works on foreigner cars knows how difficult it is due to the tight spaces and specialized tools to get the job done. The team did amazing tho! Definitely check them out if you ever need work done! Great job guys!thank you!
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Sure do like their service dept and people! They seem to really know what they are doing and state of the art garage.... We changed over after years with Chevrolet-Boerne who've failed in the service department last year....causing our vehicles further problems instead of fixing problems. After so many expensive problems with Chevrolet dealership, we decided to switch to GMC on next truck. Bought a new GMC-2400HD and since then have had GMC-Boerne take care of the regular service maintenance with great results. It's MOST important when you buy a vehicle to KNOW the dealership can follow through with servicing it!!! Professional, attentive, knowledgeable "partners".
Excellent customer service from the moment you walk in the dealer till the moment you get approved and the moment you get the call to receive your vehicle. Thank you to Jose for his extravagant service in finding away to get me the vehicle I wanted. In a scale from 1-10 I’ll give a 10+ because of the way your handle the situation and also thanks to the financial team also in helping me get into this vehicle. Thank you very much to the LaSorsa Team for the great service. This dealership has awesome employees. LaSorsa Chevy dealership has a team of sales you can trust and believe in them because they will work with their customers so they can be as happy as I am. God bless the LaSorsa Dealership, God bless all of their employees and God bless Mr.Lasorsa. Once again Jose your an excellent person your are the man bro
My initial experience in purchasing a used vehicle [truck] was excellent. It was not a high pressure sale......which was refreshing. Considering the overall experience, every aspect was professional and fair.
I came here with a set price I wanted to pay for a vehicle and Pedro and Gustavo did their best in order to make that happen. I had a great experience and got exactly what I came in for.
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