Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
We just bought a new truck, and we are very pleased with our experience at Jarrett Ford Dade City. Mike and Andrew were a pleasure to work with. Wouldn’t hesistate to recommend them to anyone looking to buy.
My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
I can't rave enough about the quality of service I received in buying a car in June. Mario was exceptional. He was able to help me with identifying my needs and choosing the best car for me and my family. Due to his great customer service, wealth of knowledge and expertise, I will continue buying my vehicles through this dealership. This is my 3rd car with Nissan in 5 years. Mario was the best sales person I've dealt with my entire life. Due to me being active military, I was unable to give the great review he deserved. I hope this review helps give Mario the credit he deserves.
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