I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars. I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
My only complaint is my vehicle was due for an inspection and they did not tell me. Three days later i realized I had a 10 on my windshield. I was there on the 8th my day off!! Now i have to arrange either for time off or a ride.
I love this dealership, our salesperson Katie is awesome. She knows about every vehicle and remembers us year after year. She knows to only show us a car or truck in red and my husband had particular needs from our vehicle. Ken always stops to say hello and makes sure we know he is happy .to see us come back year after year
Dropped off vehicle night before for a 845 appointement. They called at 900 stating that the car was done! Also my service advisor Stephen Harvell was also amazing, like always! He always goes above and beyond to assist me!
Cindy was a personable service advisor. Cindy was very understanding, caring and knowledgeable. I encountered her back in April 2017 when I had a transmission issue , after that I only wanted to work with her when I had another issue in August 2018. She deserved all the accolades that are due to her.
The people at Priority Chevrolet are fantastic!!! I had a wonderful experience purchasing from them. If you're shopping for a new vehicle, give my friend James McPhearson a call. He will go above and beyond for you! This great American retired soldier (hero in my book) made my week!
I???ve been wanting a new truck for a while. I spoke to Mike Boatright. His professionalism and helpfulness exceeded my expectations. He was very accommodating and helped me through the entire process. He was very down to earth and easy to work with. I hate going into dealerships and the agents try selling you a car you don???t need or want. Mike didn???t do that at all. I choose and decided and he was very helpful and kind. Please see Mike today. No gimmicks or BS. Mike will give it to you straight! Loved working with Mike! Thanks Mike!!!
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