I have purchased 5 vehicle's here over the past 15 years. My first vehicle was a suburban, I took it in for a paint job and 6 weeks later they called me and said was stolen. They had no sympathy for me at all, said was my problem and that I need to call the police and my insurance company. 3 years ago I traded my 2011 Tahoe in for a Silverado before my first oil change I had to add a quart of oil. I complained about the tapping noise and the loss of oil to the service manager and she said according to GM it's normal for a GM vehicle to use a quart of oil every 3 to 5000 miles. I've been touch if your vehicle needs oil it is leaking or burning it. So needless to say I wish I had my old Tahoe back, no problems at all. You think they would try and take care of a long term repetitive customer and give them a deal. Looks like I'll be driving a Ford or Dodge next year.
Jesse is my Line Service Manager. He???s great. I waited for my car. It took a fair amount of time. But he explained that beforehand. He is very knowledgeable also. Merry Christmas Schumacher and Jesse.
Everyone at Schumacher was so warm and welcoming!! Peter has been my sales person for the last lease as well as this new lease, He went above and beyond to help me and make me feel at working with Schumacher dealership!! Everyone was amazing working with, Peter, Brian (management) and Alex (financial) I feel so lucky that I have been with Schumacher for the last 12 years, 5 cars!! Love it here!!
We just leased a 2019 Subaru Outback at Schumacher Subaru of Delray Beach. Thanks to Sales Manager Robert Nicol and Sales Consultant Franklin Collado the whole process went very smoothly-- we were not pressured to make any quick decisions. Franklin Collado took a lot of time explaining all our options and finding just the right car for us so that we are completely satisfied with the decision we made. Franklin Collado and Robert Nicol made this a pleasant experience for us. Now we know why Mr. Schumacher's theme is "come join the family." M & D F
I bought my daughter her first car from grieco Chevy delray,i was shopping for a small size car i went to Kia and hunday and my last stop at grieco Chevy me and my daughter Met jumel he showed us the small size new car and we end up buying a small SUV because of the Way he treated US we feel his genuity and making the decision of doing business with him,he is an asset for this Company .thank you jumel for Helping US making the right decision.
The service reps were very courteous and professional Aaron Newman is very attentive, professional, and cares about customer satisfaction. He reviewed my concerns, took time to explain things to me and made sure the courtesy car arrived on time.
Professional and efficient Everything was handled speedily correctly explained and of course the price was right A great experience all-round very customer friendlyI was in and out in just over an hour as was promised
After doing my research online I was able to get a good deal on a New Dodge by email with the Internet Sales Representative which she was great! Got to the dealership and they re-assigned me to a different sales person which I thought it was a little uncomfortable having to explain and walk trough the deal again. I knew what I wanted so the sales person didn't even need to sell me the car. All I was looking for was the right numbers to buy the car. They were not able to meet me on the price of the vehicle on the day that I went. I contacted the sales person the fallowing day to see if they were able to work it out which they did. I ended up agreeing on the numbers and buying the car. Finance Manager was cold as one could be not very personal at all. The dealership lacks personal engagement. I did not feel like a value customer, very unpersonal experience. Felt like they are in the business just to sell cars not to gain customer. I bought the car because of the numbers, if it depended on the customer service experience I don't think I would have bought it there.
Great Service, friendly with kids (someone always make my kids feel welcomed). Service Advisor Rob Nanz is great, always helpful and doesn???t have you waiting. Thank You
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