A great dealership with a large selection. No hassle from the sales reps which makes for a more enjoyable experience. See sales rep Mark Ford for a great deal. I highly recommend Mark and the Donohho dealership.
Jamey Carson was a pleasure. He made the experience pain free. We found one issue during the test drive (windshield wiper issue). However, Donohoo is ordering the windshield wiper motor and repair free of charge. I would recommend this dealership.
Drove from Virginia to purchase certified preowned Silverado 2500. Always afraid to drive that far to be disappointed, but not this time. Daniel, my salesman, was really polite, helpful and knowledgeable before and after the sale. All of the staff was professional and courteous. I will definitely make the drive to Donohoo again.
My husband and I made the 3 hour drive to Fort Payne to purchase a truck. At the end of finishing paper work and signing agreement salesman then advised us that the vehicle only had one key but he promised to order an extra key and mail it to us. After a week we started calling the salesman who would never return our calls. We then called the sales manager who was very short with us and advised us he would have salesman return our call which never happened. We finally reached the salesman who then advised us that we would not be getting the extra key as he had stated.
We will never use this dealership again. Now we have to pay out of pocket to get an extra key after purchasing a $50,000 vehicle.
We purchased our car after about 3 weeks of remote communication with the dealer. We're in Kansas and found the car on this website. Our sales rep Vince was very responsive from our first contact, yet he wasn't overbearing or pushy at all. He answered all of our questions in a timely manner and followed up at appropriate intervals. He scheduled our appointment and helped us navigate to the dealer.
Everyone at the dealership was professional and courteous. When we arrived, the car was ready for a test drive. Our technical advisor Amber spent close to an hour going over all of the features of the car with us and getting our OnStar service established.
We had an issue with the car on the drive home, and again, Vince was very responsive. Amber has answered additional questions for us remotely since we got home, and we got a follow up call from the dealership to make sure we were satisfied with our purchase.
They were above board with all cost disclosures, and the car was exactly as it was advertised on the internet.
Overall, this was one of the best car-buying experience we've ever had, and we would highly recommend working with this dealer, whether you're in the area, drive there to make a purchase, or even buying remotely!
We are so glad we chose Harbin! They treated us very well. Most dealerships we have been to have taken well over 3 hours but not Harbin, we were there for about 2 1/2 hours all together. They got us in a car we love with a great payment for something so new! We will continue to do all of our future business with them! Thank you.
Top notch salesmen and financial employees made initial buying process pleasant and comfortable in all aspects. Follow up communication between customer and sales staff as well as customer service pr was, and is, timely and positive.
Very pleasant experience. The truck I purchased, I first saw on the Harbin Ford web site. When I saw the truck in person, it looked as good as it did on the web. No pressure from the sales force. I was on line chatting with someone from Harbin about the truck and received an email shortly after our conversation was over with answers to my questions. All in all, it was a great experience.
Craig Davis was extremely helpful and knowledgeable in the purchase of the vehicle. Will shop with Harbin Automotive again in the future. And will tell all my friends.
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