I came in to the dealership to purchase my vehicle and was so happy with the experience. Matt and Dianna the sales people took great care of me and Ryan the finance guy made transaction very smooth. Will be back!
Being a savvy consumer, I am doing my research now for our Suburban purchase, seeking out a dealer for the best price and checking reviews, as customer service can sometimes outweigh getting the lowest price. I feel the need to commend Penny Lloyd already for applying ZERO pressure or gimmicks to get us to "buy now". For that, you've earned our trust and eased our mind months beforehand. We'll see you this summer.
I want to compliment one of your excellent employees, Penny. Having been in several times this month for a recall and service, she always goes to great lengths to say hello and ask if there's anything I need, from a hot cup of coffee to checking on my car. Such service builds great relationships, something consumers my age don't see to often these days. I will be bringing all of my needs to Radley for now on.
Justin Taylor's handling of my issue was as 'outstanding' as it usually is. I came in for a 'recall' issue, shortly before he was to end his shift. But, I was treated the the dignity and respect, as if I was his first customer of the day. He was there for me, all the way through my picking up my vehicle in the service lane. Keep up the good work, Justin. Radley is applauded for this kind or employee and service excellence!
First time with a new service writer. This is the fourth one in 18 1/2 years. Two had departed. One had moved up in position. Now Jason. He was as good as his predecessors. Another great experience. Jason the technician was wonderful as normal. Have been using his talent for at least 16 years. The only one to work on my vehicles. I trust him that much. Great job by all.
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