We were not offered all of the discounts we should have gott
by Larry Samples from DealerRater.com
December 4, 2018
My wife and I purchased a new Chevorlet Traverse. We specifically ask the sales person if we???re getting all of the discount available and he said yes. He did not give us all discounts available. Vincent R. Was our sales person. Vera Sebastian and Larry Samples
After extensive online research we, chose Serra Chevrolet for our "new" used car purchase. We worked with Dominic and couldn't be happier! He was extremely kind and also listened to/and found what we wanted. The whole process was easy, quick, and we feel like we got a really fair deal! We highly recommend buying a car from Dominic at Serra Chevrolet.
Very, nice personality and professional knowledgeable.
by Satisfied t from DealerRater.com
December 1, 2018
Dominic made Me feel very comfortable and at ease during the process of purchasing a car. I will never forget this positive communication experience between the two of us. He is truly a great assest to Serra Chevrolet.
I bought my first independently owned vehicle at this dealership. I was impacted positively by how helpful the staff was. I'm also satisfied with the vehicle I had purchased. It runs well and I would recommend this place to anyone looking for a great price on a second hand vehicle.
You never know what to expect when entering into vehicle negotiations at a dealer. I'd talked to Dominic a couple of time prior to going in to the dealership so I had a pretty good feeling that this was going to be one of the better experiences. I was not disappointed. Dominic's professional demeanor, courtesy and knowledge was refreshing and made the entire process a pleasant experience. While taking care of me it was apparent that he also had the dealers best interest in mind, this tells me he's a real professional. I would not hesitate to deal with Serra Chevy in general and Dominic in particular again in the future nor would I hesitate to recommend either.
I had terrible experiences at my last dealership ( lafontaine) and coming to serra I did not know what to expect. Dom was so nice, straight forward, and professional. It is truly a wonderful experience to know what you are getting and knowing you can trust your sales person. I will be recommending Dom to anyone in my life searching for a new used vehicle. He got me in the right vehicle for me at the right price for me quickly and efficiently with no hassle and no hidden fees. I cannot thank him enough!
This was my first vehicle purchase and I could not be happier that Dominic was my salesman! He wasn???t pushy, nor did I feel rushed during my experience. He answered all of my questions and was very informative about the vehicle???s history. I could tell he enjoys his job and takes pride in his customer service. As a female in my 20???s, I appreciate how generous and honest Dominic was with me. I also worked with Chaz in finance, which was an easy experience as well. He was upfront with me about all my options and worked to get payments within my budget. I have nothing negative to say about either gentlemen and would recommend them to anyone looking for a vehicle.
The staff was so helpful! Manager found issues with car fax on my trade in (these issues were obviously false) and she put in the work to dispute with car fax and get them cleared, so I could buy my new car! So nice and helpful! Thank you guys!!
It was an overall great experience all the sales people were extremely friendly and nice to me and helping me with any issues that I have I would recommend this dealership so all my friends and family for their future cars
Dominic provided a no pressure and enjoyable car buying expe
by MyTagforHalo2 from DealerRater.com
October 30, 2018
I've visited four different dealers before coming to Al erra Chevrolet of Southfield. Heck, o even was on the verge of a purchase at another dealer before becoming fed up with the pressure of the sales staff and finding out that my deal was nowhere as good as they had made it sound. They had "included" warranties in our deal without explaining that they were going to charge me for them, and had them conveniently listed at the end of the financing summary. Dealing with Dominic was the complete opposite and was a pleasure. He was calm and relaxed about the whole sale. I never felt pressured and he explained every step of the process and every sheet of paper he handed to me. As o told him, it is rare that I walk into a dealer and make a deal the same day. But with Dominic, I felt confident of my purchase and had no worry that there was anything shady being pulled. Dominic has a wonderful personality and I'd be happy to send any of my family and friends to see him and the Al Serra crew. Vincent was responsive to my opinions with extra warranties and never pushed anything if I had no interest in it, which is also quite rare in the car sales world it seems. Al serra's staff have yet to let me down and they continue to be my go to for sales and service. I wish I could tell the owner just how much I enjoy my visits and how proud he should be of his staff.
I would definitely recommend Mark Chevrolet to my friends, family or anyone looking for a dependable dealership. Trish Hampton made my first time working with a dealership a great experience which is why I returned! I absolutely trust her and will continue to be a returning customer!
I did not plan on buying a car when I went in to Mark Chevrolet. I am at John Williams and he showed me a great car and how I could afford it. I absolutely love my new car. Thank you John and thank you Mark Chevrolet
Great dealership worked hard for me . I enjoyed my experience
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