Purchasing a new car is stressful to me; however, VanDevere made the experience pleasant and took some of the stress away. I found Rita Furino, Bob Berger and Joe Caspary very helpful, honest and friendly. The facility was welcoming and it had a wonderful area to discuss the car, wait for needed paperwork and make the necessary business arrangements that I needed. I will definitely be a return customer!
I walked on to the lot at Chevrolet of Wooster wanting to gather information about the new Silverado. I was met by Mr. Book. He was very informative on the models, he showed me exactly what I was looking for and didn't try to sell me anything that I didn't want. The whole experience was 5 STAR! Definately will go back when the need to buy arises.
As a female car owner, I generally dread visits to the car repair shop - as a total layperson, I usually do not enjoy being convinced that my car needs (in my view) unnecessary repairs/upgrades. Branson assessed the situation, proposed solution and in less than 90 minutes I left the dealership with a fixed car and good feeling. I really enjoyed the little touch of a cookie left on the passenger seat with a note from the Service Department - these extra little touches will help me coming back whenever repairs/car consultations are needed.
Jon Riedmann -Thank you! You gave us over and above customer service......
Jon found three personal checks in our old 2015 leased car and called us in Mi and offered to mail or shred them. In addition, he sent pictures of the checks for our review. We spoke on the phone as well. Jon, you have restored our faith in honesty, integrity and kindness. Thank you,
JON RIEDMANN from Serpentini Chevrolet Tallmadge, OH.
I bought a new truck at another dealer in stow and that day the truck had issue and broke down. That dealer did nothing to help. So Serpentine Chevy went the extra mile to fix my brand new truck that day and fast. They will have my business for life. Thank you to all the hard working people who work there!
Sales Manager Joe Scarl is incredible! My brother-in-law got a great deal on decked-out Silverado: he was proud of the truck and ecstatic with the deal. Unfortunately, he unexpectedly passed away a short time later, leaving my sister with truck (and a monthly payment) that she didn't need. I explained the situation to Joe and he fully refunded the deal even though my brother-in-law had driven the vehicle for a week, offered to come to pick up the vehicle and even bought my brother-in-law's old truck! This 5 star customer service is very rare in any business and exceptionally rare in the car sales business. I highly recommend working with Joe and Serpentini-Strongsville if you are looking for a new vehicle!
I was looking for a Dodge Journey RT within a 200 mile radius. These guys delivered fast! My previous car had a blown motor, and with a surgery coming up in a few days i needed a car fast! They worked overtime to help me accomplish my goal. So worth the 3 hr drive to go there! They had a price thousands less than dealers near me. This made for no haggling and a relaxed experience. The staff was friendly and down to earth. Our sales rep J.J. was easy to talk to and i recommend him to anyone. We sipped on hot coffee while waiting, and by waiting i mean long enough for a few sipps at best. I barely had time to take in the largest array of cars i have ever seen. They even had fresh food. I will be going back in the future.
Jenn is the best ever! Ladies please buy your car from here if your looking for someone with honesty and integrity. I truly felt like she cared about me as a person and not just a client. I am a customer forever as long as Jenn is there. She sets the standard!
Todd was an amazing help to me when looking for a larger vehicle for my growing family! He listened to my "wants", "needs" and limits and found my family exactly what we needed! I will be a repeat customer for my next upgrade!
We were expecting to get a lot of the same experience that we dreaded from shopping in the past. Found our new SUV on cars.com and planned a whole Saturday around trying to get a fair deal and get back on the road. We were literally in and out of Sarchiones in about an hour and a half and didn't find any of the headache we had expected. Fantastic people and we'll definitely be back for our next one. Thank you Chris and Angel!
Our expectations were blown away...in a good way! We went in with a truck and a payment in mind. Not only did we get the exact truck we wanted, but the payment was far less than the other 2 dealerships we had shopped before going to Sarchione. We were also out the door in our Silverado in about an hour, where we had spent longer than that at the other places just arguing price. They have earned customers for life.
Had a wonderful experience with Todd in sales and in Steve in finance. Both genuine and down to earth people. Will definitely do business there again even though it’s an hour and a half away from home.
Great selection, great customer service. They went out of they're way to make us feel at home! Super down to earth from salesman to finance guy to manager to owner!
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