The service experience was very good except for a problem with my rear sear retracting mechanism that was not working properly. A small part that would solve the problem was not available from Landrover instead the whole seat assembly at a price of $1500.00 was the fix. Not the dealers fault, but Landrovers. I will most likely not buy another Landrover based on this experience.
My car was recently totaled and I was waiting for a settlement before purchasing my next car. I am an elementary educator and unexpectedly shopping for a car requires time, focus and stamina which I usually save only for the classroom.
I went to several car dealerships leaving with a headache before going to 5 Star. High pressure sales techniques and pushing me off to several different sales experts, managers, liasons just doesnt do it for me.
Dan was a patient, non pushy salesperson. When he said, " I want you to be happy." Five Star and Dan really meant it.
I love my new "used " car. Thank you for your personal customer service.
Outstanding service, our plow truck had seen it's last mile. We were trying to find a used GMC 2500 HD and in winter, they are hard to find. We were headed out of state the next morning to potentially buy onewe saw online and our salesperson, Bob called that evening before we were to leave. We said we were settled but he volunteered to drive it to us to look at. We Told him our budget needed to be below what they were asking. He made a creative decision without "cheking with his manager" deal was done. No messing around, and we love the truck
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