Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
My car was recently totaled and I was waiting for a settlement before purchasing my next car. I am an elementary educator and unexpectedly shopping for a car requires time, focus and stamina which I usually save only for the classroom.
I went to several car dealerships leaving with a headache before going to 5 Star. High pressure sales techniques and pushing me off to several different sales experts, managers, liasons just doesnt do it for me.
Dan was a patient, non pushy salesperson. When he said, " I want you to be happy." Five Star and Dan really meant it.
I love my new "used " car. Thank you for your personal customer service.
Outstanding service, our plow truck had seen it's last mile. We were trying to find a used GMC 2500 HD and in winter, they are hard to find. We were headed out of state the next morning to potentially buy onewe saw online and our salesperson, Bob called that evening before we were to leave. We said we were settled but he volunteered to drive it to us to look at. We Told him our budget needed to be below what they were asking. He made a creative decision without "cheking with his manager" deal was done. No messing around, and we love the truck
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