I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
We showed up at 3:00 on a Saturday and found the car we wanted. They had pulled it up front and had it ready to go for a test drive. By 5:00 we were on our way home with our new used car!!! Jackson and Linda were so polite and helpful we couldn't have been happier with the experience and we love our car!!!!!!
Their is no other company like this on the face of the planet. I'm dipping hard in 2016 Yukon. More than anything I appreciate the team there. They are great, funny and easy to deal with. All that crap channel 7 is saying are lies. I stand 100 with sharpest rides.!!!!!
This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
Robbie and Mark were the best car dealers I've ever dealt with. It was a true pleasure. I saw their car online, they sent me extensive pictures, we negotiated the deal, then they even picked me up at the airport. Robbie went through every option on the car with me. The paperwork was simple. I would buy from them again in a heartbeat. Very professional and no slimy feeling like others dealers have left me with.
Just bought used Toyota Camry from Cowles Nissan. The salesman name Rusty was very honest professional answering every question we had just the best salesman I had ever encountered. He has many years of experience. He didn’t pressure us to buy the car. He was very patient with us and very knowledgeable of the cars and everything we were asking. If you need to buy a car I recommend going to Rusty. Thanks for everything Resty.
The best out there i recommend my college student and family members here for there next vehicle looking to go back for next vehicle in three to four mo when i say the best the best lovely staff willing to work with you
I bought a 2006 Mercedes that had some problem a few days after the purchase . The warranty company did not want to cover the problems. Baucom stepped up and called the warranty company. After a couple of days the warranty company called to let me know that they would cover the problems. Thanks!!!
Very happy with the quality of the vehicle I purchased. The price was more than fair when other vehicles of the same make/model/year were $3000 + more expensive elsewhere and not in as nice a condition
Everyone was friendly. They went through everything with me throughly and provided all the info I needed. They were nice and actually worked with there customers
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