Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.
Covert is Amazing!!!!! We have been buying from Covert for over 20 years and Ernest has always been honest and conscientious of all our needs. He always finds us the best deal at the best price. Recently we purchased a new 2018 GMC 3/4 Ton Sierra and had several mechanical issues resulting in my wife and daughter being stranded along side the road with horses. Both times Covert immediately sent help and corrected the problem. The last time we had an issue, we shared are frustration with Ernest and told him we wanted Covert to correct the problem. Shortly afterwards we received a call from Chance Covert and he asked what it would take to make us happy. I told him we wanted the same truck that we have but one with 0 miles. He said he would look for one and get back with us. Within a couple hours Chance called and said come pick up your new truck. No One Else would have done that. Covert Chevrolet ALWAYS puts the customer first. They are amazing in every way. Im thankful twenty years ago I met Ernest and started buying trucks from him. I highly recommend Covert Chevrolet and Ernest will take care of you.
Another great visit to Covert. We've bought three cars (four if you count my moms) at Covert Bastrop. Service from sales, to the service department is excellent. We have a 2016 Buick Envision that had a wobble in the front end. Then the rear AC stopped working so I called Kara Poole to bring it in. She made us an appointment and had a brand new loaner waiting for us. It was a very complicated fix so it took three weeks but when the car came back, it was like new and the hard to find wobble was gone (new design axles) Kara kept me up to date via text. Always a great experience at Covert. They really do treat you like family but when you've been buying cars there for many years, you are family! Go see Kara Poole for service and Harry Green to buy your car. He's a long time employee and works hard to get you what you want and Kara has been in the service field for many years and knows how to get the job done.
Devin our sales guy was great. Followed up and really worked with us on getting the price we could afford. I had a few issues with some minor repairs after the purchase but after some discussions they honored them. The only negative thing was the finance person. He was rude and patronizing and made what was an awesome experience up to that point a bummer. But it wouldn’t keep me from buying from them again. I just wouldn’t go through that guy again.
I researched my car online, knew what I wanted and put in my request. Audi North Austin contacted me and we negotiated the deal and wrote it up over our smart phones. When I went in to pick up the vehicle it couldn???t have went smoother. In and driving out in my new Q5 in less than 45 minutes. Roy Tauriello made my auto buying experience enjoyable because he listened and wanted me to be happy and satisfied
I called to see what I needed to do to apply through the Credit Recovery Program. I had been in an accident 2 weeks before and my car was at a total loss. The other guy was at fault and his insurance was taking their dear sweet time! Roxanne answered and oth excellent customer service explained it to me and sent me the link to apply. Then soon after I received a call from Eddy Espinoza sales consultant. They were able to get me in a brand new 2018 Chevy Cruz. I went in on Wednesday after that to sign paperwork and get my car! The manager Mark Rios introduce himself to me an sai they were waiting for all paperwork from the bank and were doing everything to he me in this vehicle! Eddy Vasquez the finance consultant printed out an went over all the paperwork as I signed. Roxanne can out and introduces herself to me and told me congratulations! When we were done and I walked out of Eddy Vasquez??? office they were all standing around waiting and everyone clapped an sai congratulations! It was awesome!!! The whole crew was very professional and so friendly and helpful! I felt so welcomed and comfortable! I will definitely tell my friends and aquaintances about Rush Chevrolet and that they should definitely purchase their vehicles there! Thanks guy and gals for a fantabulous experience!!!!!
I had an outstanding experience working with the entire Hewlett Team! Paul Britton was our salesman, and he was outstanding! Brett McCleney is Finance was also outstanding!
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