I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Simply a great experience and everyone was outstanding. There was no pressure to buy and I was given plenty of time to review all options. I visited all the local jeep dealers and was treated the best here. The manager AJ is a honest person and in the business for the right reasons. I would highly recommend driving to Lexington before any others.
Today I had the first scheduled service on my new Frontier. Oil changed, purchased and installed running boards and a general inspection. All went well. I was VERY IMPRESSED WITH SERVICE. NICE COMFORTABLE WAITING AREA. I will have my Frontier serviced here always. Very respectful and friendly. Service was also quick....Thank you...
Couldn't have been more pleased with the entire process of buying our new Traverse. I would highly recommend this dealership and all the folks involved in our purchasing process ~ best "customer service" ever, and that's very hard to find these days!!
We have purchased 3 automobiles from Terry Labonte since 2010. We have purchased the Oil change packages for every single oil change to all three, UP UNTIL THIS ONE, service that is. The last package deal ran out when we had it last serviced. i don't know if it made a difference for not having the package, but one thing we really enjoyed was the complimentary interior cleaning/vacuuming. It was not cleaned this time. Is this a service, only performed, if you have the service package? Having said that, it is always a pleasant experience having service performed at TLC.
Went in for an oil change on my vehicle. While waiting for the service to be completed; I walked around the new pickup truck lot. I like a particular Colorado pickup truck. Dan Nelson was the salesman that I worked with on the purchasing the truck. He listened to my concerns and helped me worked thru several issues. We did arrive at a price that I could accept and I purchased the truck that same day.
The people were quite friendly towards me. That Chevy dealership was on of the larger ones I have seen and the facility was in great shape.
The first contact with Bill Black was on the internet exchanging messages and obtaining answers to my question. We set an appointment at my convenience to visit the dealership.
What a surprise to meet people that are like meeting new friends. They treat you with respect and make sure they find out your needs and don't just sell you any car.
Every step of the car buying experience was fantastic. I would recommend you visit Bill Black and get acquainted with their team. I used another dealership and did not receive this type of treatment or had the same experience.
I find Bill Black to be just like visiting the old neighborhood garage shop for service just like in the old days. Everyone cares about providing you service and not just another number.
Keep up the good work and I'm glad I found you. My wife and I are telling all our friends about our great experience and will continue to enjoy many years of service at your dealership.
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