Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 4, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
They really work hard toward helping you find what you are looking for if they don’t have it right then they don’t stop looking if you tell them your looking for something different then they will look for that they try and make there customers happy
I had a very good experience with this dealership. It took several days for my car repairs to be complete, but I was kept informed of the status and given a nice rental vehicle to drive. Excellent service.
D PATRICK MERCEDES, Excellent Dealership!
Tony Ricketts, Solomon Moscovith & Jacob Wade & Kasey are “GREAT KNOWLEDGEABLE PROFESSIONALS! SO VERY HELPFUL!
MERCEDES BENZ “CONCIIERGE Service” (Which I have had with each New Mercedes) NEEDS COMMUNICATION & TRAINING SKILLS DESPERATELY “!!!
( Many representatives there I found to be “ RUDE IDIOTS”)!
I was so fortunate to have bought from a great
knowledgeable, caring dealership!!
I took my wife's car in for a passenger side mirror repair. I did a visual inspection, and found it was not installed properly. The tech was summoned to look at his work. After looking at it, I had to show him the obvious problem. The part replaced was hanging down about a quarter of an inch. He didn't see it. So I wonder if Dom Moore hires anyone off the street with a tool box? I certainly expected far more from a dealership, especially for a $212+ repair.
I would like to commend Henderson Chevrolet for accepting, completely correcting and for standing behind their word to correct a situation that was questionable as to responsibility. I initially submitted a somewhat harsh review, but would like to recant it was a big "THANK YOU" instead.
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