Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
Amazing experience. I'd recommend anyone looking for a car to try CarMax first...
There's zero pressure, tons of beautiful vehicles, and just an all around great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars.
Put it this way, it was great enough experience for me to come online and leave reviews all over!
Jimmy was a pleasure to work with. Very helpful and knowledgeable. I bought a car for my son and when I picked it Jimmy told me to send my son down to see him so he could go over the car with him and help him set up his phone.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Our salesman for buying an EV was Anthony Masone, ultra-competent, non-pressuring, a deft guide throughout the process, not to mention highly affable. And offered candy at his desk to boot! Thanks, Tony, for all your help, leading to a happy ending: a beautiful, brandnew EV (Chevrolet Bolt).
I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
I ran in to have my oil changed and tires rotated. Service was very friendly, quick and efficient, although the tech didnt reprogram my tire sensors. Normally this wouldnt be a big deal but with the weather change one of the sensors advised of a low tire pressure a few days later and I kept checking that tire for a few days and it was fine. I went to a local tire store to have it checked. They found a different tire was low and I was charged for service. Turned out I was simply looking at the wrong tire.
My sales person Tina Suxo was so nice and helpful she showed me a few cars but i really wanted a truck and she and her crew got me into a very nice an clean chevy pick up .. i recomend this place highly .. thank you Tina so much
Another excellent customer service experience! Wednesday, September 19, on my way grocery shopping when backing out our 2010 Chevy Impala out of the garage got a warning on the dash that the left front tire pressure was at 18 psi and need to be inflated. Getting out of the car noticed a nail in the side wall. Without an appointment went straight to the Herb Connolly Chevrolet. Even though I had an appointment for the following morning September 20 for a LO&F and sticker on short notice John Concetti, our long term and trusted service adviser as usual quickly took the car in for service and arranged a ride home for me. The next day John called arranging a pick from my home and by the next afternoon I was on my way with a new tire, a LO&F as well as a sticker!. The Herb Connolly Chevrolet Dealership has a true family feeling. Over the years when I was on the road flying out Sunday night and returning Friday night John always help my wife care for our two cars in a way that made her safe and secure. John Concetti, our service adviser is the major reason for our dealership selection and continued patronage. John has been our service contact with at this dealership and has been were very helpful over the years. I always feel when I leave the dealership that the service was performed correctly and John paid personnel attention to every service detail. John is truly a credit to the Herb Connolly dealership. After the sale service is the key!
The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
Danny Jordan could not have made our car buying experience any easier. He was professional, patient and never once put on any pressure. We are thrilled with the experience we had at Herb Chambers Lincoln of Norwood. James Lewis made the paperwork portion of our purchase a breeze. He explained every detail about the financing and warranty but did not push us to purchase anything we were not comfortable with.
Buying a car can certainly be a hassle, but my husband and I had a great experience @ Prime. Our salesman, Phelan, worked hard to get us the vehicle we wanted at a price we were happy with. He responded to our questions via text and email promptly and was extremely personable, even agreeing to a Fortnite danceoff with my 9 year-old. Although we live over an hour away from the dealership, we will certainly look to Prime when purchasing our next vehicle.
Brought in my 1984 Corvette for a window regulator replacement. They no longer make replacement regulators and you have to retrofit one from a later C4 model. I brought my own part and was received right away. Mark was very informative and kept me in the loop throughout the process. Even though the job is notorious for being annoying, the tech did a fantastic job, and everything is working perfectly. Additionally, the window glass was cleaned, and the door panel was put back together with care before I received my car. Overall it was a great experience and I would trust them again with an unconventional job. And a big thanks to the tech
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