While traveling to Cleveland the day before Thanksgiving, our Veracruz died on the I90 turnpike in the middle of the night and was towed to Webb Hyundai. James and Rich in the Service Department were absolute lifesavers and made it priority to get us back on the road asap. The repair (a bad alternator) was very reasonable and service was exceptional. Without their help (Nico too), our holiday would have been ruined. Everyone involved went above and beyond and treated us like family. Many many thanks to them all. Webb Hyundai is simply outstanding!!
After the service engine light lit & checking with On-Star, I was advised of an emission system issue. When I took the still under warranty vehicle to the Dealership Service Dept., I was advised the vehicle was unsafe to drive. Lisa the Service Advisor was told of our scheduled out-of-state trip. she advised me the replacement required, the wiring harness may take weeks to receive and install. The Dealership went out of its way to provide a loaner and our original p[ans did not have to be altered. In total the problem took 19 days to correct. Lisa called and kept me informed as to the repair progress thru-out the period and reassuring me that everything was taken care of and the vehicle would be ready upon our return. It was ready for pick-up on our return with just a couple signatures required. This was the fourth SUV I'd purchased from Mike Anderson and service like this is the reason I will keep going back.
Carl Weatherspoon was amazing in taking care of my needs and making sure the air conditioning unit and media screen was taken care of properly, in a timely manner and not too much of an expense from my own pocket . He made my experience great!
My previous review of Phillips Chevrolet was not a good one, I was new to this rating app and didn't realize that I had only given them one star. BUT THAT WAS DEFINITELY A MISTAKE!!! As a matter of fact, I'm driving a car that I purchased from them earlier this year (Chevy Malibu) and I do plan to go back in February for another car. They are absolutely THE dealership I would send my family and friends to buy a car! Please visit them soon for all of your car buying needs!
I would highly recommend Eric Pickett and Donna Lee for sales if you're looking for a Chevy or any other used vehicle. Eric is not pushy, has a calm demeanor, & has great product knowledge. If you have questions about how to operate your vehicle, he will find the answers. Soooo helpful, & truly appreciated. Donna has a great personality as well as great product knowledge as well. One thing that stood out about her is that she truly cares and will be there for you in each step of the process from beginning to end. That???s real dedication! I would also like to mention that it was a pleasure working with Henry King and Robert Noer. Great personalities and god people overall. Everyone is like a family there. I dislike the car buying process ...but all of these individuals just made it easy. I also appreciated James Major and Mr. King caring about what it would take to make me feel completely satisfied. They all did an amazing job!! Felicia Sims
My wife and I had been visiting various dealerships around Indiana looking to to buy a used Camaro. After a couple of stops and being disappointed, we decided to check out a prospective possibility at Wiers in De Motte Indiana. We spotted the vehicle and after a quick glance we decided we would like to find out more about it. Before we could even get to the dealership door, a smiling, cheerful salesperson greeted us in friendly fashion and introduced herself as Karley, and asked if she could help us. She answered all of our questions and consequently we reached a deal that we were happy with, so we made the purchase. During the negotiations my wife and I were made to feel at ease and that our satisfaction in making this purchase was truly her top priority. The other people that were involved in doing all of the paper work for this sale were also very helpful and friendly as well. The next time we are looking to buy a vehicle we will definitely check out Wiers.
No Matter What Situation You In , Sam Darwish Going To Make Things Happen and You're Going To Drive Off The Lot With A Brand New Car or Nice Used One. It's ALWAYS A Pleasure Working With Him. He's Very Knowledgeable About His Job. Thanks A Million Once Again Sam!!!
Joe Hamdan Greeted Me and My Mom At The Door. He Was Very Professional and Friendly. I Told Him My Situation and He Made Things Happen. He Was Knowledgeable About His Job. I Drove Off The Lot With A Brand New 2018 Malibu. Thanks A Million Joe!!!
We thank James and your dealership for being able to answer questions on the phone before coming there. We were coming from Indiana on a verbal referral and was handled courteously. We did sign a written agreement for 2019 Chevy Equinox and we are pleased.
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