I don't buy a new GM vehicle every year, but when I do, I shop at Pemberton Chevrolet-GMC-Buick. Dale Randall, Joe Denoya, and all the rest of the sales crew are great people. They do not use aggressive sales tactics there - very low pressure, very friendly. The service department has always been good to us as well. We enjoy the laid back hometown feel of this dealership and that's why we've purchased three vehicles from them.
Good. An appointment was made to address a recall repair. We also had the car serviced as it was getting close to time to do a routine service. Everything was done in a timely manner and everybody we were in contact with very professional and courteous.
They had the right car at the right time; the right salesman, the right price and the right financing. a nice favor from the service department sealed the deal. I would buy a car from Rick again, and, even though they're 20+ miles from my home, I'll probably be back for some service at sometime in the future.
I buy a new truck every year and this was the first time I had bought from karl Chevrolet. I have nothing but great things to say about my salesman Alex Buck and Colton my delivery coordinator. They did a fantastic job. I will be coming back next year again because of these two.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Woke up last Tuesday morning with a dead battery in a 3 year old truck. Called Zimbrick up to see if they could get me in to get a new battery as soon as possible. I was told to come in as soon as I could. I arrived to the dealership at 8:20AM and was out by 9:15 – 9:20AM. Could not ask for a better service being I had requested this service at the last minute. I would give the service staff an A++++ for customer care.
But would give the GM Corporate Engineering division a D- for a poor electrical design that causes a battery to not last more than 36 months. To Many bells and whistles on this truck that are not needed.
If it were not for the quality of service that I had received, I would get rid of this truck for a new Toyota when my loan is paid up in February of 2018.
We just leased a new Buck Envision. Each department was very attentive , knowledgeable, and thorough as we moved though the process of leasing our car. We had a great experience and would definitely recommend Eric Von Schledorn as the place to purchase a new car.
I have always bought and serviced my vehicles with this dealership. The sales team is so helpful and easy to work with! They will go out of their way to make sure that you are completely satisfied with your vehicle purchase! They have a great Team!
Great service, friendly environment. Also a nice facility.
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