After having an oil and filter change, we noticed a swishing sound. My husband pulled the air cleaner and discovered that some 'tabs' were not place properly. He fixed the problem and the swishing sound diminished. Not a big deal, but it would be nice if it wasn't there.
We have used this Cadillac dealership to service our Cadillacs for years. This time, we dropped the vehicle off to be serviced the next day . . . however, later that afternoon the phone rang and our car was ready to be picked up - a day early! What impresses me about this dealership is . . . the friendliness of their staff, the cleanliness of their facilities the quality of their repairs - all just top notch!
Just want to comment on the outstanding effort & style of salesman Mike Pehl. Spends whatever time & effort needed to make things happen. This is a late review as I leased a 2015 LTZ Equinox. Just wanted to him an atta boy. Thanks again Mike.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Woke up last Tuesday morning with a dead battery in a 3 year old truck. Called Zimbrick up to see if they could get me in to get a new battery as soon as possible. I was told to come in as soon as I could. I arrived to the dealership at 8:20AM and was out by 9:15 – 9:20AM. Could not ask for a better service being I had requested this service at the last minute. I would give the service staff an A++++ for customer care.
But would give the GM Corporate Engineering division a D- for a poor electrical design that causes a battery to not last more than 36 months. To Many bells and whistles on this truck that are not needed.
If it were not for the quality of service that I had received, I would get rid of this truck for a new Toyota when my loan is paid up in February of 2018.
We've never had such a great experience buying a new vehicle! We drove 45 miles to buy our new truck here and had such a great experience with Hank, Jeremy and the rest of the staff. Great deal and customer service!! Highly recommend!
Everyone was very knowledgeable about the Cruze when I was comparing vehicles. They were able to trade with another dealer for the color and features I wanted. I got a fair trade-in. They were very thorough going over everything when I picked up the car.
Worked with Dan N. and he made everything very clear with none of the shenanigans I???ve experienced in working with other dealerships. Would recommend Dan and the team at Ewald to anyone looking for a fair price and easy process!
Dan Neumann was professional and very pleasant to work with on the purchase of my Suburban. I would highly recommend him! He answered all of my questions and gave me a very informative instructions on all the features on my beautiful new ride!
Brian did a great job for us. He listened to what we wanted and found us a great car. He went above and beyond to check out all the available rebates we qualified for to get us a great deal. Definitely impressed and satisfied!
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