After initially being told by an input person (who spoke to a quality assurance person) my warranty on my new 2018 Silverado did not cover windshield stress fractures I contacted a GM rep. Result was that the Moses service manager contacted me and eventually, after I took vehicle in for inspection, he inspected and approved the windshield replacement. From that point on the service was excellent!
This was my first time buying a vehicle on my own... My husband passed away in October and it has been difficult on my own. Mike Allan, my sales rep did not know this but he treated me with such kindness and professionalism; I thought he had been with this dealership for MANY years... I was so surprised to find out he has only been working there for 2 months!! I sure hope this gentleman is kept on-board for many years to come! He knew we had traveled well over 3 hours to receive a good deal on a Ford that is hard to find. He kept on the process so we could get back on the road as quickly as possible. Thank you so much, Mike!!, for making my buying experience more of a pleasure!
If you are looking for a new car go to Joe Holland and ask for Patrick Harless. I was looking for a new VW beetle and it was a very pleasant experience. I bought one in 2008 and have had a great experience with their service dept over the past ten years. I would recommend Joe Holland to anyone looking for a new or used vehicle. My dad bought from them for many years. Thank you Patrick for all of your help.
Work was done to my satisfaction. I would recommend this dealership
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