I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team!
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 5, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Jason and Mike worked after hours to get me into a new (2019) Colorado. I appreciate the friendly no complaints can do attitude. Jason also gave me a follow up call a few days later to see if everything was good. Thank you guys! Tim
We've been looking for a Suburban with specific options and color combination. David Harrison never gave up the search until he found the perfect one! All of our boxes were checked and it's beautiful. On top of finding our perfect Suburban, we got an outstanding trade allowance for our Tahoe. We couldn't be happier.
I stopped by Fitzgerald on the way home bfrom looking at two other dealerships. As soon as I walked in the door I was greeted warmly by Jason Seville. Over the next week I came back three more times, and Jason could not have been more helpful. He reached out both via email and text to help me understand the options. He even stayed two hours past his work day to meet, talk with and take a test drive with my son, who loves cars and had a great time. I found the car I wanted at the price I thought was fair. Great job Jason, and Mario and Jamie as well, who made me feel glad to be there.
No haggling, no tricks. This was an easy, dare I say pleasant, car-buying experience. David answered my questions, did not pressure me, and found the car I wanted. I recommend David Harrison and Fitzgerald Auto Mall in Frederick.
I had a great experience with Hani! He helped me through the process of buying a new car and accommodating my heroic schedule. He is very knowledgeable about cars and everything that buying a car entails. You won???t regret going to Hani for help!
Great experience! I want to thank Dave Harrison, he made me feel welcomed, answered all questions what I have and he was the best salesman that I have ever dealt with. I will highly recommend Dave and Fitzgerald in future.
Our salesman was Mark Lawson. He was very friendly, not pushy, and attentive to our needs. My son was buying his first car and everything went very smoothly. In fact, we referred a friend a few weeks later, and he bought a car for his son from Mark,too. -Brian Longest Frederick, MD
Stopped in and bought a 2018 GTI, and Rebecca was a very helpful and was a very professional salesperson, Josh the Manager was great. If you are looking to get a new VW I would recommend giving Rebecca, and Fitzgerald's a call.
Review of experience at Len stoler, Westminster MD
by Mike Rugemer from Finksburg Md.
August 4, 2018
The staff at Len stoler Chevrolet in Westminster MD were very nice and helpful with getting me the best deal on a very nice Chevy Tahoe on Aug. 29th! I will never go anywhere else for a vehicle and look forward to my next visit. Thanks so much to everyone that made it so easy!
The dealer advertises the price of the vehicle and then later in the fine details tells you that there's a dealer processing fee and a dealer prep fee amounting to $1000 additional on the sale price which throws off the cars.Com comparison to how good a deal this car really is these fees should be taken into consideration under comparisons to similar cars selling for similar prices
Jeff Croteau was great to work with and was not pushy, like some salesman. The first meeting with Jeff we had our 2 year old. Which was a bit tricky trying to talk business and watch the little simultaneously. He was very patient and took time to help entertain the little. Overall great salesman and great dealership to work with. We will be back for our next purchase. Andy in finance was more than helpful and took the extra time explaining all options that were available. Took the nervous feeling out of buying a new car.
Criswell in Thurmont was very easy to deal with from start to finish and we feel that we got the best deal we could on a new 2019 Equinox SUV in this area. Salesperson Mike Boyce never pressured us and made sure we were getting the vehicle that was right for us. I would highly recommend Mike and the whole Criswell team.
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