I saw great reviews online and decided to check them out. Was looking for a Ram 1500 and they had exactly what I wanted. I pulled into the dealership at 8:15 a.m and it was raining cats and dogs but Dan Pulkkinen came right outside and was awesome from the start to the end!! I got exactly what I wanted and I got it for a lower monthly payment than I expected!! I was in and out within 2 hours and had a huge smile on my face!! Highly recommend Crafts!!!
The Chevrolet Silverado was our third vehicle purchased from Charlie's family of dealerships. Our only regret is that we didn't find Charlie's sooner! Mike Poulin, our Salesperson was great listening to our needs and finding the right truck. He was right there with follow-up, but not too much. Tom Towle, the General Sales Manager was also very helpful and made us feel like family. Eric Lindholm, the Sales Manager made the closing easy. He said he had been at the dealership many years and it showed! The whole experience from start to finish was a pleasure. We'll be back!
I needed to replace my older truck and after shopping around, I found Emerson here in Auburn. Being new to the area, I wanted to stay local if I could find the right deal. My wife and I went in and met with Brian Dennis. They stayed late to help us and after trying out several trucks and narrowing things down, we found the truck I wanted. The finance dept. worked and found us a good lender for our deal. I drove out with a truck I never thought I could get but they made it affordable and the price right. I got a truck much nicer than I anticipated and I couldn't be happier. The service dept. set up the truck nicely, and made sure I was satisfied. They demonstrated a level of personal and professional service that makes you want to go back in the future. This is what its all about. Many thanks to Brian Dennis, and the whole dealership. You guys rock !
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