This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008 Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!
Our salesman (Alex) was excellent, made the process enjoyable. He was patient, knowledgeable, and pleasant throughout the whole sale. Looked at multiple vehicles and options and ended with what we wanted at a fair price.
We were treated courteously and professionally. Our sales agent, Mark, worked tirelessly to make the sales win/win for everyone. The facilities are very clean, including the entrance to the service bay. After we bought the Traverse we brought our GMC Acadia in for service and received prompt service.
I believe the service was excellent very fast very courteous Also very friendly they knew exactly what I needed they took care of it in the waiting room and that place is on believable and I also like the idea of having that little deli restaurant inside it was great to have a breakfast
I purchased a used 2016 corvette from Banks with 2k miles. Banks said they would stand behind the car if any issues arose - turned out there was an issue and they went out of the way to take care of it. They kept their word - highly recommended.
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