I had a few repairs like anyone would. I'm a guy who has to be dependent on others(Parents) to make sure I have a safe vehicle to get to all my appointments. They were very kind to me, so kind in fact that they took off work hours without even telling us. They didn't want any credit for time spent, I was surprised and happy. Not only did they do a remarkable job fixing my car, but also kind without needing any thanks. I'm very happy they save my Dad some money as I have a rare disease that has no cure or even understand why it happens. They have had to endure stress no parent should face. I'm happy that they are just plain good. Thanks. Mark, Matt, and Jerry are guys I would call my friend.!
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
This was by far the smoothest and most enjoyable car buying experience I have ever had. John the Sales Manager and Dan were both extremely great to work with. The negotiation process was very fair and no-nonsense, and the purchase was quick and easy. I would certainly recommend this dealership for those looking for a new or used car.
A check engine light came on in my car. I was able to have it checked out the same day. I was well pleased with the service given.
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