Great experience. Sales staff made us very comfortable.
by Tyler from DealerRater.com
November 25, 2018
My hats go off to Rob Brooks and Jason Fontaine made my wife and I very comfortable without pressure. They assisted us in making a decision that was a big decision for us. I welcome the chance to work with them again and plan on stopping by for a coffee. Thanks for everything guys.
First off can???t ever give a five star rating, sorry retail world is profit driven.Today was a good home town adventure with real people me and the wife enjoyed conversing with. The deal was fairly easy and reasonable to accept, good we have argued more -always but we were both comfortable.Good downtown earth workers doing good home town deals,Thank you guys!
This was by far the best car shopping experience I have ever had. The salesman Matt was amazing!! Not pushy or over bearing. He ran around the lot for me, pulling up two and three used cars for me to test drive...he certainly broke a sweat trying to find a car that I was happy with and he did just that. He had all the paperwork ready to go for me when I got there to complete the purchase. There were no hidden numbers or fees...he told me what the payments would be and they ended up being just that. Greg in finance was super pleasant and made things go easily and smoothly...all I had to do was sign. He was personable and very knowledgable. Kim from the insurance department transferred my insurance for me and dealt with the whole process of retrieving the binder. She even shopped around for Home and auto insurance for me to see if she could get me a better deal! I have nothing bad to say about this dealership at all.
I stopped in for a spur of the moment. The truck I saw online wasn't the one for me but I saw another and absolutely loved it!! The salesman was fantastic and patient!!! From the test drive to financing to the insurance I drove the truck home in less then 3 hours!!!! My next car/truck will definitely come from there
The dealer who hleped me was wonderful his name was John Vacca. He answered all of our questions and actually took time to explain everything to my husband and myself. I could recommend a better dealership or salesman to work with!!!
I brought my 2007 Chevy Express 3500 Roadtrek 210 in for regular maintenance & RI inspection. They went above & beyond my expectations & for a great price. I highly recommend this service dept for your Chevy. Thank you for the excellent job!
Eric and his staff always make for a great experience. Right from the time you pull into tye service bay until you are in your car at the end of the service Eric is always professional, friendly and accommodating. We are very pleased with Tasca and would recommend thier service dept to anyone.
Tim was great even with our two crazy toddlers running all over the place. He managed to get close to the numbers we wanted which were tough numbers to meet. We were very happy with everything. We hope the service with tasca is good too, guess we will find out in the near future.
The sales team was very helpful and knowledgeable. The whole process took several months and they were patient with me and always had they had the answers to all my questions. Overall they made it a very pleasant experience.
A great experience buying a used vehicle from this team!
by Belgarion from DealerRater.com
October 26, 2018
I purchased a 2015 Buick Enclave from Tim Guillette at this dealership about 3 weeks ago (September 30, 2018). Tim was very helpful in answering all of my questions and did not hesitate to track down any answers he did not have off of the top of his head. Tim also met me at my local police department for a VIN check on his day off, going the extra mile for my convenience. I HIGHLY recommend dealing with Tim! Nikki in the finance department was also very informative and helpful without being "pushy". The financing went smoothly and there was no "hard sell" on the extras. I was "informed" of all the coverage options, but no high-pressure sales tactics. The service department (I dealt with Eric Leuropa and Bruce Palmer) was also very attentive to my concern with a radio issue and once they realized that they need to order the parts, it was handled quickly and the repair will take place within a week. They also printed off the service record of everything that was done to this vehicle before my purchase, including their comprehensive inspection and which things were repaired and/or serviced. Top notch! This has been my 8th used vehicle purchase in my lifetime, so I know that some dealerships can make the experience "less than enjoyable". I have to say, all-in-all, this was one of the best experiences that I have had buying a used vehicle.
I had a great experience purchasing a 2014 F-150. My salesperson was Jim Keane and his professional attitude and friendly outgoing personality was exactly what you would want when making a big decision when buying a new or used car.
This is my second vehicle purchased from Imperial Chevy and given the professional, courteous and exceptionally accommodating salesman, Jazz Kelley. He was kind, easy to work with, very knowledgeable and helpful who clearly knows his business, I will most certainly be back again for my next truck. I have all my vehicles maintained here and look forward to continuing that service with my new Yukon.
Went in on Black Friday for the advertised deals, zero finance or rebates. Worked with Paul Macchi on my first new truck purchase in 17yrs. Paul was professional and courteous throughout the process. Paul clearly explained the numbers and the benefits of both the rebates and zero financing. Paid what I thought was a good price and would definitely recommend Imperial and ask for Paul Macchi.
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